Extended Stay America Suites - Kansas City - Overland Park - Quivira Rd

There is a adult male who wears a wig and inappropriate women’s clothing that works at the front desk. If you don’t want your children frightened, your bank card overcharged without reason or a basic understanding, stay somewhere else. The GM of this place is super rude, and is all about how much money he can manipulate out of current guests. All the hotel guests when I was there had a negative opinion of him based on his unprofessional approach towards basically everyone. The cross-dressing front desk associate also was very difficult to deal with mainly because of “her” attitude and poor customer service skills. If you can find somewhere else to stay due so. Especially if you have a family.

My bathroom was dirty, had a horrible smell. The toilet made a loud screeching noise when you flushed it. I had a dead spider in my shower.

Check in was slow and tedious. Had two rooms under one reservation and both had to sign in. Floor in room was sticky near kitchen and bathroom. One room smelled of a wet cat. Some folks in hotel were a bit dodgy. Disappointing overall. Glad it wasn' t an extended stay at Extended Stay ...

Hi, I had reservation Extended Stay for 2 beds, Unfortunately, hotel was not able accommodate my family with provided reservation - only 1 bed was available, due to overbooking. They charged credit card twice even I declined to be 5 person on one bed.

Horrible Stay! Never again. The worst part was when housekeeping walked in(never knocked) at 9 am and check out was at 11am. Called front desk NO APOLOGY! We were NOT DRESSED! Horrible!!

the breakfast was disappointing . the location was perfect.

Hotel could have been cleaner as the floors were sticky. the staff was excellent though!

I was satisfied with the hotel but a person in next room was noisy and I couldn't sleep well