Extended Stay America Suites - Kansas City - Overland Park - Quivira Rd

Cody/mgr & Caylene front desk super cool and welcoming. Explained everything.

Check in was okay however when I went back for an extra key Chris was on her phone and after 5 mins I finally spoke up and asked for some help. She seemed bothered, threw her phone down, and asked what my name was. When I got to the room, the room was not clean and smelled like cigarettes. The shower did not work properly nor did the TV (no signal). To make it even better, there was music/yelling all night so no one was able to sleep. Tried looking elsewhere but due to soccer tournaments all over town, nothing was available.

Very clean rooms, housekeeping did an exceptional job.

The guy who works first shift is a jerk. Charged us more money for our room after we paid online. Staff at front desk is rude and not helpful at all.

This was a Sh__ Hole! Don't stay here! The room smelled like Dog P__! The floors were filthy. There was no cups in the room, no hangers, no coffee maker and it cost 2 dollars for bottle of water...if the machine doesn't take your money! Which forget about getting your money back. The day shift clerk was a total A__ Hole! I had to beg for 2 glasses. The hotel doesn't own the vending machine, so they have NO control over the machine. There was 7 lights in the king size room and only 3 worked! So it was dark, smelly and extremely disappointing to have to stay the night there. It was right across the street from the hospital, where my husband was having surgery. Drive a few next minutes down the road! And save yourself the awful experience I will never stay in am American Extended Stay hotel, ever again!! The only plus for this hotel was the was comfortably.

people were wonderful. i payed for a king size bed and i ended up with a queen. i would l[ke the difference returned to me.

We were so disappointing to find such a run down hotel in the middle of Overland Park. There were stains on the carpeting and appliances. The counter is de-laminating. The light in the bathroom hasn't been cleaned in a long time. Just over all dirty with bent up appliances. The elevator and hallway leading to our room (342) was filthy. I understand that they don't provide room service for short stays but they should be vacuuming and cleaning the rest of the place.

The location

There was no hot water. I had to drive home to Dallas without taking a shower. The wifi was advertised as "free" but I had to pay for it. A breakfast was advertised but there was no breakfast, just small prepackaged muffins.

Rooms need update

Chris at the front desk was so helpful. She was very understanding since my daughter and son in law had to get the hotel because their son is in the NICU. She was extremely nice and helpful!