Extended Stay America Suites - Chicago - Elmhurst - O'Hare

Good.

An hour after we checked in we informed the FD that lights and TV aren’t working. We were told they will send someone to the room for the light. Surprisingly it seems they know about the issue on the TV. How come it wasn’t checked prior to arrival? Although we didn’t use it, it should have been checked

The room was perfectly quiet, making it easy to relax and unwind after a long day. I barely heard a sound during my entire stay, which made for a truly restful experience.

I would not call a granola bar breakfast. Worst breakfast ever.

I liked the location close to various restaurants.

I reserved a queen suite and when I arrived was told they didnt have any more queen suites and that I was upgraded to two queen beds. The beds in the room were NOT Queens but full beds. The ceiling over the shower is falling apart. Did NOT want to risk taking a shower in that. When I came in through the door my shoes were sticking to the ground. When was the last time they mopped.

The Front Desk employee, Rawl, is very polite and accommodating. Rooms are clean and halls are quiet.

Pots, pans, and cups are only available upon request. Shampoo and conditioner are also up on request.

Every single staff member is amazing starting with Nelly

It was a short stay and the staff was great, however the state of the room was poor and it was also dirty, for example there was trash inside the air conditioning unit.

My stay was ok, but only ok