Extended Stay America Suites - Chicago - Elmhurst - O'Hare

The unit was comfortable and generally clean; however, it felt a bit outdated. The carpets had a musty odor.

Very clean and staff was very friendly

The staff was super nice and understanding that the owner don’t care if the place

The rooms hallways and lobby area smelled like mold and outside like the never cleaned or fixed anything beds are not queens they are full size beds but wanna say there queens there a rip off they should be closed down or chrage 45 dollars a night I don’t know how the are 6.3 stars they should atleast be a 2 star horrible dirty and broken

Bed was comfortable and room was spacious.

My room had not been cleaned properly. There were shaving hairs from the previous guest on and around the bathroom sink. I also killed a cockroach near the bed.

Dirty, stinky room. Very unhygienic!

The rooms are large and bright, but the property shows wear. The rooms are advertised as having fully eqipped kitchens but there are no dishes, glasses or utensils. Had to go to the desk and asked for plates, knives and forks and got handed 2 of each. Made another trip for a coffee maker and another for water glasses. The clerk said that they didn't have any glasses just cups. I pointed out that the signage in the hotel claim a fully equipped kitchen, the answer was "that's all they give us". I stated that it was unacceptable and should be escalated to management. I was told, "You talk to management". The evening clerk was not helpfull and very unfriendly. I cannot recommend this hotel.

Every thing good, except no toiletries and $33 early check in fee.

Key entry did not work Noisy all night long