Residence Inn Asheville Biltmore

breakfast was excellent

The breakfast was awesome, and staff was very knowledgeable about the area.

Elevator was not working and the pool was being repaired.

Great location for walking around Biltmore village. Neal was very friendly and so helpful. He even bought candy for the guests with his own money. We got the 2 bedroom and 2 bath suite which is fantastic with 2 couples. Rooms were clean. Breakfast was good and complimentary

This was one of the best hotel stays we’ve ever experienced. It started with the on-site support from Rebecca, who helped with an upgrade; then carried through to the incredible Sara, who greeted us each morning at breakfast like a ray of sunshine. Their hospitality set the tone for our entire stay. What really sets this '5-star' stay apart was the perfect blend of intimacy and full-service comfort. From a spacious room, well-equipped fitness studio, a relaxing hot tub, to a breakfast buffet to die for. The location couldn’t be more ideal. You’re close to everything without the downtown chaos, and the quiet vibe makes it feel so private. If you’re visiting Asheville, do yourself a favor and book it. - Kevin

Excellent hotel. Sara at the front desk was amazing. Always polite, welcoming, and helpful throughout our stay. Pepe managed the best breakfast buffet I’ve ever had at a residence inn.

We just spent 2 nights here... And to be honest, was a little nervous about some of the negative reviews ahead of our visit. But, we decided to focus on the positive and are so glad we did! Staff was wonderful! From check in, housekeeping and the 'breakfast guy' (as my husband called him)....breakfast was great by the way. Everyone was friendly, accommodating and seemed genuinely happy to be there. Rare find. They went above and beyond. Our basset enjoyed the attention too :) Location was perfect. Close to Biltmore and down town. Plenty of food options within 1-2 miles and everything appeared to be open. Our room... This is where I admittedly get hung up most places as I'm very picky about cleanliness and the nitty-gritty details. I bring my own cleaning supplies with me on all vacations... Not to worry! This was one of the tidiest and cleanest rooms we've ever stayed in. Wet swiffer didn't have a bit of dirt on it...yes, I'm that PICKY!! Counters, fridge, carpet and bathroom spotless. Ahhhhhhh... Absolutely, without a doubt will stay here again and again. Thank you for such an amazing visit!!!

Location

Ac unit sounded like a jet plane starting up and very loud . Had a hard time sleeping since it would wake us up when it came to n

The hotel rooms are very dirty. The amenities are minimal too. The staff is very nice, the free breakfast is a plus, the fitness room is minimal and dirty without any water or towels half the time, the location is good and close to the Biltmore Estates, it made my day to see larger dogs here too, but there seemed to no place for them to walk or relieve themselves, housekeeping does a minimal job at refreshing the room and it always felt dirty. The sofa bed mattress had spots underneath it which scared us. The in room coffee maker is very outdated. They need to do a deep clean and be a cleaner place with more upgraded amenities.