Best Western Plus University Inn

Ugly, Shabby, Worn out, Smells, ice machines do not work, not TV remote, elevator drops, purchased by a Capital Investment firm and they are squeezing the last bit of your money until they tear it down. The photo you see is complete photoshop or AI. Save your money, go elsewhere.

The check in process was extremly slw with two people working. The line to check in was out the front doors.

Location is very convenient and close to Wake Forrest Campus

The bathrooms are very small and the tub was in terrible condition…peeling, no handle bars, very tight..you had to move between the sink and the toilet to open and close the door.

Close to where I had an event

Unconcerned staff

We got there really late Saturday night and came in just to change and leave, so we didn’t notice the condition of the room. The room hadnt even been cleaned at all before we got there. The sheets were dirty and the pillows had dried bloody boogers and snot on them. When we went to the desk at about 2 in the morning they said they needed to “check if they had any clean sheets”, which was a little alarming. I was so tired that I didn’t even think to take pictures before I stripped the bed and remade it. There were crumbs all over the floor and the bathroom didn’t look like it had been cleaned in at least a couple of stays. The staff was very nice though.

The clerk was nice. The maintenance man is nice. One the website is says that there are coffee makers in each room and microwaves.

The first thing we noticed was there was a plastic cover over the smoke detector!!! Hot is a good choice for my husband's. Then to find no microwaves or coffee makers was very disheartening. So I got downstairs to tell her and she said they haven't had those two items in rooms for years.. she said that's on Booking for not updating the information. So with the smoke detector, they say that the previous person put plastic so they didn't have to go outside. We had a house fire a couple of years ago and that's nerve-wracking this. Plus with previous people smoking in the room. We missed out on so many birthday activities for 3 days because I couldn't stop my nose from running and eyes from running. When my tears ran, my skin would burn so it was from weed. It was the worst trip ever. We saw a family very little. Oh yeah, the pea trap under the sink smelled like rotten eggs. I think all of these things need to be fixed asap. We will never stay there again. There wasn't much convenience in the hotel. The chair under the desk was broken and my husband nearly fell out. We've never been this disappointed. They wouldn't let me have a receipt and said it should be from your company. I have been so sick from the allergies that I am finally getting better. Thank you for having this platform for those of us who have issues.

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