Best Western Plus University Inn

The friendly front desk

It was great

Nothing at all

I got bit by bed bugs

Locations, price, breakfast, cleanliness

Stayed with my family if 4 for 4 nights while touring colleges. Our room was only cleaned once the day after we arrived. After being out all day our 3rd day we assumed our room would have been made up while we were out. When we returned in the evening and inquired I was given two excuses. The first was it was a busy check out day and they ran out of time cleaning rooms. And then the reason was they only clean every 3 or 4 days. There was no toilet paper in our room and no clean towels after 3 days. I was told someone would bring towels up within 15 minutes but my husband had to go down and ask again after an hour and a half of waiting. In addition, the hotel itself is pretty run down and dingy. The windows in our connecting rooms were filthy. I do not recommend staying here.

How close it was to the coliseum

It was aight

Rude unprofessional staff Front desk 2/12/26 5:27pm

Rooms are OK just check shower/bathroom/ac unit upon arrival

Staff is rude, argumentative with customers. Have stayed here on and off for work for a few months now, have had some issues with my rooms before but never anything that wasn't resolved until today. Checked in and got settled into my room, key card quit working, figured out that I was checked into and charged for the WRONG reservation (Nevermind providing my ID and payment card in MY name). Lady at the front desk (2/12/26 5:27pm), said she fixed my key card for me, no problem. I return to my room to see on my phone I was also charged again, upon returning to the counter, both the lady at the desk and the hotel manager were both argumentative and confrontational over me being double charged and asking for compensation. It is not my fault nor should it be my problem your employees cant check someone into the correct reservation, with their identification in hand. Waiting for a refund, left and will not be back at this location again. Strongly recommend staying elsewhere.