Hampton Inn Denver - Northwest Westminster

The room and staff were great. Location was perfect for my needs. BUT, no wifi it was broken and apparently to be that way for several weeks, direct TV is cheap and was horrible. Watching a movie or show it woukd stop working and you watched a spinning square and wgen it finally came on, you had missed that portion of the movie or show. Pillows were small, soft and flat. So I reviewed it a 3. I understand electronics fail but some type of nitice or discount should have applied, especially in this day and age.

I was not told until at arrival that there was no AC. There was

Booked and already paid and got the confirmation. but when I went to check in , they told me everything is occupied and they don’t have any rooms left . Terrible customer service .

The staff was friendly, and the breakfast was good. We were very disappointed that the wi-fi wasn't working for three nights and the hot tub was out of order. Some compensation for those unavailable items would have been appropriate.

The property needs a deep cleaning. The shower had mold in it and the chair in my room was so filthy and stained. The hallways looked like they hadn't been vacuumed in a while. The staff was pretty nice, but things were left out of our room. I had to go ask for a bar of soap and some coffee.

Non-functioning toilet, staff failed to repair over two days despite repeated calls and promises. Wifi broken hotel-wide.

Staff seemed bothered. We were double billed and staff didn’t know how to fix and manager was not on property. Side doors were not properly locked and didn’t need a hotel key to entry. No WiFi or it was “broken”.

Great overall

No wi-fi, no towels or room service for 5 days and they said that 3 employees quit and they would not discount for no service, out of milk for breakfast, room clock not working, trash on elevator floor, landscaping full of weeds, mildew in shower, nuff said. Not a good experience!

Poor customer service & no internet,