Hilton Mexico City Airport

My family and I stayed at the Hilton in Mexico city airport. We ate at the broncos blanco in the hotel and the food was delicious. Our server Salvador and Alejandra were very attentive. The food was out of this world Aaron and Kevin cooked my son burgers to perfection. We also had pollo en su hujo that was very good as well.

This hotel was a welcome respite from a long and hectic day of travel. The staff, especially Angel, were very kind and helpful. My room was spotless, very comfortable, and I got lots of rest. When it was time to leave, I received detailed instructions on where to go to catch my flight. I wish more airports had hotels inside like this one, the location was so convenient! And the room was a great value.

Our meal in the Hilton hotel at the CDMX airport was a pleasure! Our server Salvador was attentive and thorough, and the food absolutely exceeded our expectations. We left full and happy!

Great experience as usual. Fantastic personnel and breakfast So safe / usefully close to airport Thank you for a nice stay

Extremely noisy room because of A/C, no solution offered by FO staff, no manager available. Far below Hilton standards

The hotel was very accommodating to all my needs. Wait staff was very pleasant. Anytime I needed anything, they were right there. Armando and the rest of the team was great 👍 -Frank Cooper

This is an airport hotel so I’m certainly not expecting luxurious accommodations or 5 star service. That being said, I found the staff completely unfriendly and worse unhelpful. For example, it would have been GREAT to know that you actually need to prebook the shuttle service that takes you to terminal 2. For those who are unfamiliar with Mexico City airport it’s huge and the terminals are very far apart you cannot walk. I have never, ever had an airport hotel tell you that a shuttle needs to be rebooked. Also, when I checked in I was totally parched and asked for bottled water. The employee said no they don’t have any at the front desk get it from my room. THE PROBLEM with that concept was the person who was checking in right in front of me ( separate employee) was given 2 bottles of water. Seems like not a big deal - except it is after a very long day of travel. I would have paid for the water BTW. The rooms are standard and the drinks were subpar. Finally, my advice stay in the hotel in Terminal 2 where the majority of flights are ( AeroMexico, ect). There is a nice hotel over there and they were much more helpful. I paid $299.00 for the room and the shuttle service. If you stay here tell them you need the shuttle when you check in - trust me they won’t even ask you. The shuttle driver also seemed very unfriendly and generally irritated he had to drive people. Really a bad experience all the way around.

What an amazing experience we had at Hilton. From beginning to end, everything was seamless. The staff was polite, attentive, and truly professional. We wanted to explore Mexico City, and the team arranged a driver for us named Roberto. He took us around the entire city and stayed with us like a personal guide. Roberto is extremely professional and very experienced — an excellent person to explore the city with. And the food? A solid 10/10. Absolutely beautiful presentation and outstanding taste. If I had to recommend one drink, try their Piña Colada, and for food, don’t miss the watermelon salad.

Armando Fernández was very patient and helpful with us when we checked in. He was professional, kind and didn’t make us feel bad, despite the fact that we had lost our reservation number.

Very comfortable beds, the breakfast amazing fusion Mexican / international. The team very attentive Salvador & Adrian