Hilton Mexico City Airport

Raphael and Salvador are servers in the restaurant who were fabulous. Very attentive and took great care of us and everything that we needed. Good options on the buffet including an omelet making station. The fresh fruit was delicious. As far as the hotel goes…it was cleanand appeared to be well maintained. The room was very spacious. Although there is a shower door, the water leaked through and flooded the sink area. No amenities such as a shower cap, Q-tips, blow dryer or body lotion. 1 bath robe was provided for 2 of us. The fabric was not soft and very scratchy. Nothing terrible to say about our one night stay. If we needed a quick stay at an airport hotel in Mexico City, I would stay here again. Just make sure to arrange for the free hotel shuttle bus to Terminal 1 (if your plane lands at Terminal 2).

We stayed at the Hilton Mexico City Airport and was assisted by Diego Vilchis! Elizabeth and Antonio were at the Front Desk. We appreciated Diego’s exceptional service especially when he had arranged to get us a secure ride to and from the hotel going to downtown Mexico City. Diego went as far as getting our USD changed into Pesos to be able to pay the driver. The driver Julio is highly recommended so ask for him!

This property is very convenient if you are flying out of Terminal 1. Aside from that, it doesn't have too much to offer. The property is old and in need of renovation. The added lock on our room (the small piece toward the top of the door to block entry when you are in the room) was broken and hanging from the door, for example. This could have been easily repaired or removed if someone was paying attention. The room (as well as the lobby) are poorly lit and need attention. The staff were friendly and helpful in arranging transportation to the city.

I wanted to write a 4/5 star review as I have stated here in several occasions. On this occasion another passive aggressive check-in process, so I ask for the staff person to write down their name so I can make a commentary - no big deal becomes a big deal to “Diego” the bell boy who steps out of the hallway and gets inches from my face telling me in front in my daughters that I don’t need to make a commentary and I could cause a problem. I explained to Diego he was not going to physically intimidate me and to get the hotel manager or national guard. He chose the acting manager who was very professional Hilton hotel sales staff.

Excellent service and delicious food! Thank you, Rafael, Elliot y Moises for taking good care of our family. We love coming for pre-boarding buffet breakfast!

Thank you for your excellent service Salvador! I had a beer and delicious soup .I'll be back very soon! You have a great smile . Gracias!

Nice room, and super convenient to not have to leave the airport. Diego was super helpful bringing our bags after a long trip.

Hotel is old and every room and the entire building smells like a sewer. The smell was just disgusting and could not even sleep because of it. It is convenient because it’s right at the airport but I would avoid it at all costs.

Amazing restaurant. Great service. Amazing staff. Specifically Salvador, Alejandro & Gustavo. For travels I cannot reccomend this hotel and the restaurant breakfasts enough!

Great service from Salvador and Gustavo!, Hotel clean and room service excellent. Great Location and their staff the best!