Malmaison Newcastle

Bedding unacceptable.Obviously not checked and should have never been used.

Absolutely great hotel, friendly helpful staff. We had a large Quayside room with great views, very clean and pleasant. Good breakfast and served by a lovely friendly happy lady by the name of Tessie. Will stay again maybe in July and would definitely recommend.

Really great stay at the Malmaison, made even better by great service at breakfast from Tirso!

Had a recent stay was fabulous staff so helpful unfortunately left an important and expensive item in Bathroom did not notice till we got home to westlothian contacted hotel and cleaning staff had retrieved item hotel very kindly arranged to send back to me all I had to go was organised a prepaid envelope got item returned to me within a few days thank you so much

This hotel is superb. Developed very tastefully from the former Cooperative Society building and located just a stone’s throw from the Tyne Quayside, the experience of staying at the Malmaison is unforgettable. Approaching the building gives a wonderful view of the impressive facade and, once inside, the warmest of welcome awaits you. Every member of staff we met could not have been more helpful, friendly and professional; a special mention must be made of Tirso who works in the restaurant at breakfast time and who has been here every time we have stayed at the Malmaison over the last 20 years. He greets us like long-lost friends and is always smiling and always cheerful as well as being helpful, professional and attentive. We really look forward to seeing him whenever we stay and he helps confirm our opinion of the hotel as being outstanding. Apart from the wonderful staff members, rooms at Malmaison are large, comfortable, well-equipped and spotlessly clean and the restaurant serves delicious meals including a copious breakfast. The hotel is well-placed for strolling along the Tyne and walking into town. We’ll be back!

I stayed at the Malmaison with my wife while she was on a work trip and the hotel and hospitality at the restaurant was incredible. My waiter, Tirso was very kind and attentive. I’d highly recommend the hotel and restaurant to anyone!

The hotel is well positioned, clean, convenient and the staff are wonderful. I would like to give special mention to Tirso who served me at breakfast. What an absolute delightful ray of sunshine! He was so attentive and couldn’t have been more friendly and helpful. He smiled from ear to ear and made sure it was the most pleasant start to the day before I checked out. Thank you, Tirso! You are made for hospitality.

Excellent room and comfortable surroundings and the breakfast was well presented with great produce. MalThe staff in the bar very helpful and accommodating especially Jasmin who made a mean cocktail and their happy hour is worth a visit Monday-Thursday 15:00-19:00

We booked to stay overnight in February. The room is nice and spacious and the hotel itself is nicely decorated. Rooms very clean also. There is parking near that was fairly cheap however the car park is very tight and if your car is low like mine going down the ramps meant the bottom would scrape. The meal was good and the service top notch. Breakfast was also great with both buffet and al a carte options. Would recommend for a romantic getaway / city break

A fantastic hotel, central location and lovely staff - especially Neil and Dave on reception. A great breakfast with so much option, food cooked to order and the staff couldn’t be more attentive, Tirso and Tessie kept checking that we had everything we needed and nothing was too much hassle. Highly recommend to anyone staying in Newcastle