Ports of Call Resort

Upon entering our room, it smelled heavily of must/mildew. We changed rooms to a "less smelly" room. The next day, after it rained, the smell became worse. We realized it was coming from the a/c unit, which apparently water was getting into and mold spores were blowing into the room. We immediately closed the a/c and had to endure being warm for the remainder of our stay. The shower door was also lined with mold as was the ceiling fan, which could not be turned off as it was connected to the light and mold spores constantly blowing in the bathroom. The shower pressure was very weak and we also suspected their could be mold in the shower head. I mentioned this at check-out & was given the asst manager's card. I emailed her and NO RESPONSE!! It is totally unacceptable to be subjected to this and they could care less. There was also drilling in the corridor when we would get back from the beach and could not relax. Outside the rooms are lamp posts which shine bright light into the room at night and hindered our sleep. We also twice saw a pack of pitbulls outside our window which woke us up in the middle of the night. The free breakfast was awful and we ended up eating elsewhere. They are stingy with towels, not leaving enough in the room & only giving you one beach towel. So many issues, I could go on but the MOLD issue is the worst and apparently not isolated to one room. We did not want to spend our short vacation constantly switching rooms as the other rooms also have the same issue and would be pointless, so we had to endure this. If you have respiratory issues, do not stay here or if you do not want to breathe in mold and get sick, do not stay here. Management is MIA and could care less. Yes it is a less expensive option but you get what you pay for & worse. Spend a little more & stay elsewhere if you do not want to jeopardize your health.

Great location close to shops and beach at affordable prices.

It was all good.

This was our second stay at Ports of Call and we had a wonderful time. My wife was celebrating her birthday and the staff made it such a special day for her, thank you.. We went on the champagne sunset cruise and we highly recommend it . We had a llot of fun. The beach is one the best we have ever been to and there's a great selection of restaurants close to the hotel for a variety of dining. We had a pool view room with a balcony and that was a very good choice. Our overall experience was very enjoyable and a special thanks to the room attendents. They made sure we always had plenty of supplies and that the room was clean . Another super stay at the Ports of Call.

Great location within walking distance to the beach

Rooms needed some updating, sofa was worn and some of the lights didn’t turn off

It’s close to a lot of stuff. The room was nice and comfortable.

Amenities weren’t very impressive but it was clean, well staffed, and accommodating.

The room was amazing! You have a private deck with a table and a swing chair. The room is gorgeous and has a fridge, stove and microwave so you could be totally self sufficient here. I would definitely come back. The location was AMAZING! 10/10

That we only got to stay for one night!

Room size was good and lighting was ample. The hotel pool was relaxing and had plenty of seating around the pool. The breakfast was sufficient. Hotel location was good in Grace Bay.

Room had a musty smell and the beds were just ok. The TV in the room was very difficult to.operate and the instructions in the room were not accurate.