Ports of Call Resort

This is a difficult review to write because I loved so much about the resort, but there are some items that need to be considered before booking a reservation. My reviews tend to be based on two things: is it clean and is it safe, because I don't spend time in hotel rooms. That said however, this resort has some other items to consider when deciding if it is the right place for you to book to stay. Pros: Price is right. Location is central to everything including a nice grocery store and several good restaurants. Area felt very safe. All staff are super friendly, especially Cortez at the pool bar who took the time to learn everyone's names. (Lone exception was the beach staff who served no purpose) The pool and hot tub were kept very clean. Lounge chairs and umbrellas were nice to have on the beach as well as poolside. Cons: We specifically booked connecting rooms, but were not given them. This would be a huge problem if I were traveling with small children. I was traveling with adult children so it was still a small issue but we could accommodate it. Even in the rooms that were recently "updated", the rooms are inconsistent for "cleanliness". One of our rooms was so musty that even with the windows and doors open all day, I couldn't breathe to sleep. Several people at the pool made similar comments, and we heard others say that the air-conditioning didn't work at all after calling maintenance more than one time. Shower heads were clogged so you didn't get full spray and floors always felt dirty from sand. The resort oversold "beach activities" as paddle boards and kayaks were no where in sight and when asked to use them, the beach staff said they weren't available. All other resorts had their toys on the beach ready to be used. Also, beach "bar" was a guy with a blender and cooler. There is no restaurant, bar or bathroom facilities on the beach as part of Ports of Call. Irritants but not deal breakers: Location is not on the beach. No idea where the beach shuttle ever was and I personally would not rely on it. The traffic was heavy to cross the street to the beach and I would not have been comfortable doing it with small children. No elevators to the second and third floors. Each room is a little different. Some had bigger refrigerators and some had very small. We were given bath towels, but not wash cloths. Breakfasts were very basic. The menu was repeated every other day. The supplied hair cleansing products are not great. The pool deck is very slippery when wet and could be dangerous if not careful. Effort to provide your room early is non-existent. There is a very small closet where they can store your luggage and a small bathroom by the pool to change clothes. Bottom line is that if I could get a similar priced room with a view of the beach, which is why I go to Turks and Caicos, I would opt for that over Ports of Call. Generally, Ports of Call has everything I would want otherwise, so long as you get a room that "works".

Great place with access to a lot of great restaurants and shopping areas. Turks is our favourite island and we travel all over it including North and Middle Caicos.

Our girls trip was super fun and Ports of Call worked out great for us. Location was perfect since we didn’t rent a car.. Everything we needed was within walking distance . The breakfast was great, it had everything we wanted. Staff was always very attentive and accommodating and having the shuttle for the beach was a bonus. (only a two minute ride.) There were always beach chairs and umbrellas available and set up for us. Our room was always cleaned and tidied and fresh towels provided.(thank you to the cleaning staff.) Shout out to Jody, Jehflan, Justin, Mercedes and Millamie. Your daily smiles and friendly nature made us feel welcomed. Thank you for a wonderful experience. From the Canadians😊

Due to flight cancellation I stayed here for one night, 3/12/26. Room on the first floor was very musty. What was worse was that the shower head didn't work.... a few trickles only and no hot water. I washed my hair in the sink (it did have hot water). When I told the front desk about the problem the response was, "yes, I've heard that complaint. The shower head needs replacing." I would be sure your shower works before you pay!! The bartender was lovely and it was in a good location. Not on the beach.

Enjoyed the resort, liked the size, property grounds and simplicity of the resort. The resort rooms and the property grounds were always well kept and clean. The staff were always pleasant, friendly and provided good service. Liked the close walk to the beach, shops and restaurants on Grace Bay. Appreciated the daily free (included with the stay) morning breakfast, beach umbrellas, chairs, towels and kayaks and paddle boats and a golf cart service if needed to and from the beach.

Clean grounds, proximity to beach and stores Nice continental breakfast.

More about the room, floors looked dirty upon arrival requested to be cleaned and never appeared to happen. I ended wearing socks at all times in room. Unit air conditioner VERY loud.

Great location , nice breakfast, good pool, hot tube was little bit dirty, I stayed in two rooms, first one with two beds and bigger but little bit outdated and the second one when my flight was cancel I stayed in a newer room with one king size bed. Both rooms were functional and clean. Easy walk to the beach and restaurants. I would definitely stay there again !

This is our 2nd time staying at the Ports Of Call. We enjoyed the property so much in 2024 we decided to stay there again. The hotel is in a great location, close to the beach, shopping, restaurants and a grocery. When we arrived the woman at the front desk was completely unwelcoming and made us feel as though we were doing her a favor by staying at the property. The room was clean but 'tired'. No water pressure or hot water in the sink. A shower that had very little water pressure but at least hot water. A TV that apparently worked only with a smart device (phone or tablet). And a couch that had a musty smell. The included breakfast was basic: coffee, orange & apple juice (that was unappetizingly warm), eggs, scrambled powdered one day, hard boiled the next and bacon or sausage. A nice choice of bread, frozen stale waffles, cereal, along with a fruit of the day. Quite the downgrade of breakfast options since our original stay. The pool and pool area was clean and inviting. Many couples and families with children enjoying the sun and pool. The bar, located near the pool, was as basic as it gets: an occasional bartender that served beer, wine, and basic liquor and was capable of making a few varied mixed drinks. Housekeeping did a good job of making the bed and refreshing the towels every day along with Swiffering the floor. Throughout our 7 day stay the two women at the front desk never smiled, never said 'hello', 'good morning', or asked if we were enjoying our stay. They were constantly on their phones and when approached for directions, information or dining suggestions they acted annoyed and would mumble something unintelligible. Occasionally we'd ask one of them to call a ride for us. Sometimes we'd wait up to 30 minutes after asking. We came to learn they got kickbacks from their favorite van drivers and would often play games with guests when calling for a ride. After one 45 minute wait we began calling drivers on our own. On one occasion one of the front desk women started arguing with us attempting to tell us we had to use 'their drivers'. I just ignored her. The hotel is a good value considering the rates in nearby properties. Towards the end of our stay we were told the property was under new ownership since our stay two years ago. This explained a lot about the property. Apparently profit is the main concern to the new management not guests experience. It goes without saying we'll be exploring other resort options for our next vacation in T & C.

The location was great and within walking distance to many shops, restaurants and the beach. Upon arrival at the hotel, the woman at the front desk almost seemed annoyed to check us in. She was not welcoming at all, which set a negative tone right from the beginning. She walked us to our room and once inside, she handed us our key without going over anything about the property, not mentioning anything like the dining options, shuttle to the beach, or anything else that may have been helpful. We rented one of the villas, and asked her about the private plunge pool which she then reluctantly showed us. The pool was dirty, and there was construction going on directly behind the property. While this wasn't on the resort property, it would have been nice if we were aware of that before arriving. She told us someone would come back to clean the pool, but that didn't happen until two days later. At the end of the trip we wanted to do our laundry, which should have been convenient as the villa had a washer and dryer. We walked to the store to buy laundry detergent only to get back and find out that the washer had three inches of dirty standing water in it and was unusable. We asked the front desk and they said it needed to be fixed, which would have been nice to know at the beginning. We brought up these issues to the front desk many times throughout the week, only to be told we need to wait for the manager to get in, which we never saw. Overall we enjoyed the location and the space of the villa, but the service was below average.