Comfort Suites Cookeville

Property is clean, but is run-down and needs updating.

Only negative thing about the whole experience was the pool was not working, which is understandable.

Comfortable

The hotel was quiet, breakfast was good. Staff were friendly. Carpet in the room was dirty and it looked like there was mold/mildew on the ceiling in the room.

As a Choice Privileges Member, I routinely stay with the Choice Hotel Brands. I made my reservations using the Choice Website. Arriving on site, I discovered that there are two separate Choice Hotel located adjacent to each other. One is a Comfort Suites and the other is a Comfort Inn & Suites. I went to the wrong one initially and had to walk next door to the correct hotel. Upon arrival at the correct hotel, I discovered this is evidently an older hotel with a small lobby. There were two other parties ahead of me checking in so with only one desk clerk this was a slow process. On the way up to my room there was a trash can in the hall with used towels in it. This is not what guests want to see. When I finally arrived in my room, I found it to be for the most part clean, however I did find a used washcloth in the corner under the sink and there were a couple of stains on the carpet. The bed was comfortable. The wi-fi in my room served my purpose but was slow especially during peak evening hours. I was kicked offline a couple of times during the evening. I did not go to breakfast at this hotel opting instead to have breakfast at a nearby Cracker Barrel. This hotel is older and dated. Service is average at best. The next time I am in Cookeville, I will choose to stay elsewhere.

The facilities have seen better days. We booked a suite because we had 6people. The hotel did not have linens in the room for the pull out sofa. We called the front desk and asked for linens and they told us to come to the front desk. We went to the front desk and gave us linens but when we got back to the room there was no fitted sheet. We went back to the front desk and they said they were out. I asked for another flat sheet to use instead. I also asked for pillows for the sofa bed and they said they were out. Bathroom is very aged. Overall the families felt run down.

Mold in bathroom. Poorly stocked breakfast bar and half the towels needed for 3 people.

Hotel price was average, good location. However, the room stank of mustiness, and almost an animal urine. Even though it was cool/pleasant outside, we had to keep the a/c running to clear the air. May have only been that room, but carpet felt damp.

Decent. Location was not great but amenities were fine

The room had a wet dog smell. It might help to replace the carpet.