Hyatt Place Cincinnati Airport

Comfortable bed, nice layout to room, wonderful water pressure and temperature, great breakfast options, clean hotel and room, employees were super helpful and friendly.

Doors do little to keep sound from the hallway out. But it was quiet after 10pm.

There are a lot of good things about this hotel, clean, comfortable room, and quiet too. Staff was very nice, great location, good restaurants nearby. A few negatives, the bathroom shower/toilet combo was TIGHT! We are not large people and we had to squeeze past the toilet to get the door shut! The room was plenty big enough that moving the wall out 2 feet would make a big difference! The other negative was the breakfast, it was skimpy. 3 kinds of cereal, runny scrambled eggs, half cold sausage, a pot of oatmeal, a few breads, the only thing that saved it was the ability to make a fresh waffle. There is not a lot of seating space to eat either. People were sitting in the lobby eating.

This hotel has been giving me the runaround for weeks now. I arrived for my reservation (that I had booked months in advance) and was informed they had overbooked and I was going to have to stay elsewhere. The "only" option was a rundown hotel next door with horrible reviews (that included mold, mildew and odor). I refused - as a loyal Hyatt member I wanted comparable accommodations. Additionally, I was only 2 nights away from my next tier of Hyatt rewards status, so missing this night in turn affects my status. I have been told for 2 weeks now that I would be receiving a 1 night credit on my account for the missed night. I was also told I would be refunded the points I had used to book the room. Now, Hyatt customer service has given me points, but this specific hotel has NOT refunded me the points nor have they posted a 1 night credit to my account. I have reached out 6 times and when Hyatt contacts the hotel the manager is always conveniently "not in." I currently have an open case file regarding this with Hyatt and will continue to fight this. Wonder if a manager will actually notice this?

Convenient to get to. Great front desk staff. Breakfast staff was also very friendly and efficient. My breakfast was excellent. I've stayed at Hyatt Place before, so I knew what to expect. But everything was great. Shower had very good water pressure and endless hot water.

No towels for the pool and AC unit was very close to the bed. It was hard to get in on that side.

Friendly staff, good location, good breakfast buffet.

Bathroom very small and not conducive for elderly needs. Tub slippery, difficult to get into the bathroom and close the door. No place to hang used towels.