Hyatt Place Cincinnati Airport

Location and cleanliness

My husband and I often travel further than our closest major airport to fly out of Cincinnati due to more desirable flights, and regardless we almost always book a Park Sleep Fly package the night before our flight to make the travel experience less stressful. Our recent trip was extra special since we were accompanying our daughter's family with our small grandchildren on their first flight and trip to Disney World. We were happy to stay at a Hyatt Place as we've had very good experiences with this brand and booked a pre-paid package with two adjoining king rooms so we could interact and help with the grandkids in the morning. We were driving down during intense winds, and due to some flying debris, our trip to Cincinnati took longer than planned, so I called the hotel to advise of our late arrival. The clerk mentioned one of our rooms had already been checked into, and I replied our daughter's family was still on the road alongside us so that was not possible. I thought it was a fluke. When we arrived, there was confusion at the front desk, and we had the discussion again about one party on our reservation having checked in. The manager on staff, Tonya, intervened and did some checking. Meanwhile, the girl I spoke to on the phone said they were overbooked. We waited nearly thirty minutes in the lobby with exhausted littles before we were assigned rooms. They were on separate floors as that's what was left. My husband and I did not get the king we selected and paid for in the package, so when my husband went back to the front desk to express his displeasure, Tonya at first said had we been loyalty members, she could have made other accommodations or compensations, but we were not. But then she went on to say given we booked two rooms, she could credit one room. Although we weren't sure how that would happen having booked a package through a third party, we appreciated her professional and gracious demeanor. Other than an apology from the General Manager, Scott, following my husband's review, we have not heard from Hyatt Place nor have we seen the credit Tonya offered. We understand a reasonable period of time given the third party package and thar if her offer is not honored that at minimum we could receive a refund of the cost difference of the King we paid for and the first floor accommodations we were given.

Location was great central to the Creation Museum and Ark Experience.

Need better pillows

Very little staff. Pool was being recklessly used. Driver locked the keys in the van while it was running at the airport and couldn't figure out how to get back to the hotel. I secured us a ride with another shuttle driver but had to walk 20 minutes with luggage to get to the hotel. Got offered a bag of chips as compensation.

The room was just the right size and it was very clean

Almost got stuck in the elevator. We interacted with two different staff people and had an unacceptable interaction with both. They were rude and unfriendly

It’s very clean and there’s plenty of stores and restaurants around this location.

Nothing really