InterContinental Real San Pedro Sula by IHG

Not many hotels in San Pedro Sula… I’m a Gold member of IHG and Platinum at Marriott but honestly this property did an amazing job in the restaurants and the pool area… but the rooms certainly need an upgrade ASAP… I had an issue with the AC and they came to my room and then no solution whatsoever…I end up sweating all night…. I find this very bad customer service for the kind of property and the level they want to transmit…. At the end I believe is overrated….

me cobraron dos veces el desayuno calidad ha bajado mucho y el precio se duplico

The room looks old rotten timber between toilet and bedroom and grouting works need urgently attention very dirty the floor when entering to the very dirty grouting works need urgently attention same as in the toilet. Sleeping quits very good

Watching the hotel staff ensure the functioning of the Intercontinental San Pedro Sula’s rooms, spa, gym and three restaurants/bar, is exhausting. A lot of work goes into maintaining the various functions of this aging and comparatively large property. With that said, the friendliness and professionalism of the hotel staff were the highlight of my two-week stay here. Unfortunately, the same staff accolades cannot be given to the management/ownership of this property. Aloof and not customer service oriented, the management at this hotel (and owner) clearly fall short. For one, the decision to allow construction in and around the restaurant area during dinner time was a poor one. If the hotel had a theme song, it would surely be the sound of seemingly endless construction (this hotel does, indeed, feel like it is constantly being renovated). Each of my dinners (and lunches) were impacted by the noisy construction taking place at the most inopportune times possible. Additionally, I would encourage management to reconsider its strategy with the Executive/Club floor. I stayed on the Executive Floor, which, theoretically afforded certain benefits; many of which were inconsistently available - namely availability of the Club Lounge for breakfast and afternoon/evening snacks. The lounge was often not available for either - perhaps because of a lack of guests (?). In any case, this is an easy way to reduce the value of these room upgrades and I would strongly encourage anyone who chooses to stay here from opting for Executive level rooms. Rooms were standard and kept clean. The Intercontinental San Pedro Sula is probably one of the best options in town, but it could - and indeed should - be so much better.

This may be the worst IHG hotel in the region atleast. My card was charged extra amount and has not been refunded since 45 days at the time of writing this review. The service team is very slow at the hotel. Rooms are greatly overpriced. Adding fuel to the fire is absence of pool and constant noise of renovation. I don’t think I am going to get any refund from this fraudulent so called hotel.

I am Highly recommended 👌 very satisfied with the quality and services, the restaurant was excellent, very clean and convenient to the airport , i will be able to come back 🙌👌

New pool area!

Rude stuff at front desk

The staff was helpful and kind, and the room was very nice

Perfect