Aura House Isla Verde

Very convenient and comfortable! The walk to the beach was short. Pelican was exactly what we were looking for!

Was a tiny room. No microwave. The bathroom light kept turning on and off the entire time. I had to walk up several stairs with a sprained ankle. I tried cancelling my reservation a day or two in advance due to my injury but was denied a refund so I had to stay there or I would have lost my full payment. The lock to the room did not work on the inside so I did not feel safe. Thankfully I didn’t have any issues. If you just need a bed to sleep in then fine but if you expect anything else you will not be satisfied.

If I could give this place a zero I would, please don’t stay at this hotel, the rooms are nothing like Expedia shows them, it’s dirty and they have bed bugs. They also have roaches and terrible service, my friend and I stayed here and we called the number they gave us more than 4 times just to try to check in, we asked them to come clean our room, and bring us towels but they took forever, they tried kicking us out one day before our check out. When they called us to figure out the situation about checking out, they gave me one price, but they kept changing the price. I asked them what is the total with everything included more than once and once I was ready to pay they gave us a new total of $119 for another night total scam. The water pressure sucks and the toilet doesn’t flush sometimes and they don’t have proper management, the person who is in charge of reservations and the needs of guests takes forever to respond. I don’t usually write reviews but this place is a joke and a total scam, save your money and go elsewhere in Puerto Rico.

Good

Nothing

Definitely not as advertised

FULL of ants, both alive and dead. Bathroom was brimming with them— it was actually shocking to see. Also, so many strands of hair on the sheets — balls of hair, strands of hair, short/thick hair, long hair. Disgusting.

Bathroom and parts of the room had black mold , no ventilation, walls and ceiling had dirt/stains. Mattress also had mold.

Not as advertised. Pictures look much nicer. This is run down and even when “cleaned” it’s dirty. There were stains on everything and hair everywhere. The virtual front desk can’t help with anything when I arrived past midnight after a day of traveling with kids. The code to the door didn’t work and after telling them 3 times and them assuring me they gave the right code, they finally had me try a different one that finally worked. The ONLY reason we still stayed the night is that there was literally nothing else available at 1am. We got out of the there as fast as possible in the morning.

Easy check in. Property clean. Room a little tight but very nice. Large bathroom