MainStay Suites- Kansas City Overland Park

Stay away - microwave did not work - room had bugs - had to get my room key (no exaggeration reactivated 6 times) - checkout at booking on Expedia says 12.. woman knocked on my door at 7:30 am claiming house keeping. (Was not dressed like house keeping at all) came out when I woke up to verify check out And the same woman said 10am. - asked her about the time listed on Expedia.. her words: check out is at 10 am sorry - bathroom was not clean

The staff is amazing. Shauntay was very helpful and a pleasure see everyday.

Grounds need work. Bathrooms need an upgrade.

The stay was perfect. It was a perfect location for my trip. The front desk manager was an amazing person. She took great care of me and it only made my stay that much better! Look forward to staying here again in the future !

House keeping was spectacular. My room was so clean and organized I loved it. However, it took them a week to get to me and I stayed there for 13 days total. Also, trucks are all over the parking lot taking up 3-4 spaces each so that was unfair. Lastly, the laundry room has all broken equipment. Out of 5 washers and 8 dryers there’s like two of each that actually function. I had to take a hammer to one of the machines bc I refused to waste my day requesting a $3 refund from a third party. Probably won’t go back if I needed another long term stay. Kitchen doesn’t have any dishes or anything of worth anyway. You’ll spend more money trying to feel at home. Just get an Airbnb.

Great service from Angie.

Do NOT book here. Infested with cockroaches and hotel will not issue refunds under any circumstances. Management is aware of cockroaches and has been for over a year. Management told me some guests are long term stay so there isn't a way for them to know of cockroach issues. We were moved to another room that was NOT clean. Fingernails on the floor, hair stuck to the wall, drips down every wall and holes in the wall. This shows I can upload 8 photos but it will not allow me to. I understand a no refund/cancellation policy after a certain date if it had been my fault. Being told no refund/cancellation when the entire hotel is infested with cockroaches that carry bacteria and rooms that are not clean is unacceptable.

This is the Best Extended stay in Overland Park! Clean rooms, great service and Location. Perfect for the long term stay!

Please don't be fooled by the suburban location. This hotel is a roach infested mess. I don't believe I've ever experience so many foul and musty smells. Also, the majority of the "long term stay" guests are homeless, and rough contract workers, who feel it's OK to party into the wee hours in the hotel parking lot. The homeless clearly feel this is their entitled home, where I had to pay out of pocket. Please avoid these types of properties at all costs. i will also be writing my congressmen (women) in order to investigate how this is allowed in such a nice area. Additionally, the homeless staying here don't work. They either hang around the hotel all day and night, or beg on the surrounding median strips. As a paying customer, I would like to think that Expedia will consider a form of reimbursement for this hotel tragedy.

Cockroaches in bathroom and bottom of bathtub cracked. Staff said the will take care of roaches in 24 hours. Extremely poor customer service. Would not allow a homeless dog to stay at this location. Front desk could care less if you are satisfied or not. Just a horrible representation of this chain.