MainStay Suites- Kansas City Overland Park

It was very conveniently located near the Cancer Center where I was receiving radiation. Staff were always very helpful and kind. Kitchenette was wonderful, only wish was it was furnished a little fuller. Very pleased with my extended stay.

Awful

Dirty and bugs

Before my stay I had looked at the pet fees $15 per day for one pet along with $50 cleaning fee. Max was two. I get to the hotel was not aware of a $200 flat rate fee. I was given a room with a beaten up bathroom door. That they just slapped some paint on. Luckily I brought toiletries because there was no shampoo or body wash in the bottles in the shower. The shower had a small rust or dirt ring near the front. The air conditioning unit in the room sounds like a construction sight at night. One of the doors to get into the hotel doesn’t even have a lock. So anybody can walk in. I did not feel safe. I asked for a manager multiple times at the front desk so I could possibly get another room or refund. I still haven’t heard back from anyone.

Pictures are at least 10years out of date. They had fans blowing in hallways and front office. Guest room across hallway was full of smokers , no blankets had to purchase them. Bathroom roller had poo stain rings. I would not dare take my shoes off. Asked for refund they are unwilling to accommodate any night.

Staff at desk was nice, but overall condition of the hotel and rooms were very dated & in rough condition.

No Blanket’s for the Bed. Roaches in the room.

Disgusting dirty hotel. Walls and floors of public areas and room were filthy. Strong smells of tobacco smoke and marijuana throughout the hotel. Smoke smell even stronger in our room. There was mold in the shower, bugs crawling on the walls, and water damage multiple places with had been badly repaired, no doubt causing the mold\mildew smell in the room. Staff was unable to provide a new room. Manager was unwilling to offer a refund even despite numerous calls by us and hotels.com. Manager denied problems. Manager hung up on us twice while we were trying to reason with her.

Room was infested with roaches. Advised front desk. Was told they would take care of it within 24 hours. Advised front desk that was not acceptable. They told me most people who stay there for short stays are not happy staying there. They refused to give me a different room