Sleep Inn Rockville

Nothing

Beds uncomfortable. One towel, bugs in the bathroom, clogged bathroom, room smelled really bad.

Location ok.

Bed was uncomfortable.

Not much. The location was good.

With no record of our reservation at Sleep Inn, we were moved to the adjacent Ramada Inn. We were locked out of our room for hours waiting for a maintenance man to open the door with a bent coat hanger. Many guests at this hotel were unable to even get into their rooms due to bad door locks. Breakfast was mediocre. Floors in the hotel had circles of colored paper (confetti) scattered about. Suggests house cleaning not very thorough.

Dear I am writing to formally express my dissatisfaction regarding my recent stay at your hotel. Unfortunately, my experience was extremely disappointing and far below the expected standard of hospitality. Upon arrival, I was forced to wait more than 30 minutes for the receptionist, and only after calling the front desk was I able to receive any assistance. When I entered the room, I discovered several unacceptable issues: the air conditioning was not working, there was a strong unpleasant odor, and no towels were provided for showering. When I attempted to speak with the receptionist regarding these concerns, she was not present, and despite waiting for a considerable amount of time, I received no assistance. Later, when I returned to the room and attempted to sleep, I was shocked to find rats inside the room, creating noise and making it impossible to rest. Once again, I went to seek assistance from the receptionist, but she was not there. I called the front desk, only to be told that nothing could be done, as the receptionist was the only person available. At that point, I had no choice but to pack my bags and leave the hotel immediately. As I was leaving, the receptionist assured me that the reservation would be canceled and that I would receive a refund. However, I have not yet received any reimbursement. I kindly request that my refund be processed without any further delay. This experience was unacceptable, and I believe immediate corrective action should be taken to prevent such situations in the future. Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.

Room and bed were fine, breakfast was good.

N/A

Everything

Nothing