Extended Stay America Suites - Pensacola - University Mall

The location and Carmen at the desk for Check in. Other than that, I guess there weren't bugs, and everything was clean, except the disgusting carpet and food left under the bed.

The lobby smelled of majiuana, the carpet was sticky and damp, rust on the refrigerator, the door to the room was busted above the lock, the kitchen was bare and I didn't bother asking for a "kit of utensils" or "coffee pot". People hanging out on the curb and staring.

Room was dirty and smelled

Photos online make it seem more clean than what the rooms really look like. Kitchen in the room was all completely busted up, rusting and moldy. Floors in room were extremely dirty and felt greasy

The rooms smelled like dog and cat urine. It was awful. The carpet was nasty and dirty. The hallway to our room was dark. Everything about the hotel was nasty and dirty.

The property was in great proximity to restaurants, etc.

The decor in the room was very outdated, and the bed was very rigid and uncomfortable.

Very friendly and clean

Shower head was leaking a little

Dirty bathroom had to buy cleaning supplies, hair on baseboards in bathroom, under bed was filthy still had stuff from last guest, tub and toilet was dirty.

Bathroom door wasn’t closing, bathroom sink was blocked, cockroaches in the room, smells. Hotel was full so they unable to change the room. Staff wasn’t apologize for inconvenience.

Hotel was nasty. There was long hair everywhere. Random people just walking around parking lot very late at night. Had someone stare at me while I unload my car. Would not be comfortable to stay here as a female by myself.