Extended Stay America Suites - Pensacola - University Mall

We ending not staying at this property, as soon as we arrived there was more than 6 homeless outside the property very close to one of the exit doors, the smell of marijuana was extremely strong, but we decided to give a chance and walk in to check the inside and the smell of marijuana was even stronger and people that were inside their look high and we feel intimidated and uncomfortable, the front lady was ok and she tell us we need to pay a $100 dls deposit to check in.

Expedia was not transparent that there would be a deposit of $150 dollars. I did not stay here and left elsewhere. The place smelled like weed and was dirty. My wife and I did not feel safe to stay at this location.

This property should not be rented to the public, it is a health concern. How can you rent a property that has visible mold and don’t want to refund after you decide not to stay because of health concerns. Unthinkable

Would not recommend anyone to stay at this location

Poor maintenance

Peeling off vynil floor in the bathroom , cockroach on kitchen area that my husband killed it. Nasty smell in the room and dirty carpet.

Disgusting

Love everything