Extended Stay America Suites - Pensacola - University Mall

Last minute needs

musty smell, old appliances, sticky floor

Only needed a room to grab a few hours of sleep for a long road trip: didn’t get any. The TV didn’t work. The A/C wasn't working properly, so it was warm and muggy. There was no ice machine. Was told bc it was extended stay, ice cube trays were present. No ice cube trays anywhere. Steam cleaning floors at 7:30 am. Harassed by front desk on 4 separate occasions at the door asking about checking out - started at 8 am and continued until 10:30 am. I should've saved the $63 and slept in my car!

Nothing

Everything poor customer service,not cleaning room, no clean towels, beds uncomfortable and not a decent breakfast.

Staff is friendly

Smells bad, floors dirty, roaches, grime in elevator

Did not have housekeeping

This was the worst experience I’ve ever had on vacation starting first with the deposit for the room I was not aware of that fee until I was checking in The staff very unprofessional The whole entire hotel stinks like smoke when you walk inside and when I walked into my room an I couldn’t even step completely in from the stench I had to just walk back out to request a new room Bathroom very small no walk space at all sink leaking water non-stop