The William Fell Baltimore, Tapestry Collection by Hilton

Location and comfortable bed

I paid for early check in but a 2pm it was not available. We were able to get a credit just inconvenient.

This place is clean I'll give it that and the valet was great! That's where the good ends...loudest street you could possibly stay on, AC doesnt work in the room, pillows were flat, mattress was hard and you could hear everything happening outside! Terrible experience overall

The main problem is noice. We didn’t sleep either night until after 3am when the drunks finally went home.

I checked into the hotel this past Wednesday night, and since my arrival, I have had absolutely no hot water in my room. This has made it impossible to shower comfortably or maintain basic hygiene during my stay, which is well below the standard expected of a Hilton property. Furthermore, I am extremely disappointed with the way my concerns were handled by the management on-site. I spoke with the manager, K'Mar Russell, regarding this issue. Not only was he dismissive of my situation, but he also failed to offer any immediate solution or room change. While he promised that the issue would be looked into and resolved this evening, no action was taken, and I am still without hot water. As a guest, I find this lack of basic amenities and the dismissive attitude of your management staff to be completely unacceptable.