Hyatt Place Pittsburgh Airport - Robinson Mall

The hotel in general is more rundown than expected. The room we stayed in had been given a face-lift to a point but still needs attention for what I would say is the Hyatt Place standard that I have come to know. The bathroom grout and cauking was quite discolored. Probably from not great cleaning practices. The couch in the room had discoloration all over the cushions, so I didn't want to sit on it at all. The carpet in the hallway is fraying all over the place at every seam. While it is a big process to replace the carpet better cleaning staff could take action in other ways to minimize the fraying. Just using scissors to trim the long fraying pieces would at least make it look better. There were random forks in the hallway and the hallway and elevators had clearly not been vacuumed that day at all. We checked in around 7pm that evening. The room was cleaner than the common spaces I just mentioned so that was a relief. The clerk present when we checked in was efficient but not friendly or welcoming, but the morning front desk staff member was very nice.

Location was good as was the setup. I would love to say the same for the food, only thing I was able to eat wre the English muffins,as the eggs and other cooked items are way to processed and not of quality or taste good.

I dont know much about your industry, but the food quality in most motels is lacking. Durry does a decent job. Embassy made to order was the best in past. IDK if they still offer?

Great location and comfortable bed

Not as clean as I would have liked. Door from bathroom and its size.

The shower was so comfortable. The sheets were amazing. The room felt warm and welcoming.

Front desk staff was not friendly. had attitude and was also bartender. did not know how to make cosmopolitan which was on menu. silverware had caked on food. no microwave in room despite being in description. used hyatt chat for resolution while still at hotel and was told someone would contact me before check out which did not happen. tried using chat again after checkout and chat kept getting ended. called in and kept getting hung up on. finally asked for a supervisor and was told there was none currently but they would call me back and they never did