Residence Inn by Marriott Ann Arbor North

Brittanne was AMAZING!!! We will definitely be back!! We came in on a Friday for our Anniversary, we were able to check in early. Unfortunately there was a snow/ice storm Friday night that left places in Ann Arbor without electricity, which meant somethings we had planned over the weekend were cancelled due that. She assisted us in cancelling our second night without any trouble. She went above and beyond giving us ideas where to go for dinner, activities etc. We cannot rave enough about her customer service, attitude and generosity.

The room was very cleaned, and organized. Dishes were provided in my suite, as well as detergent to clean them. It was very easy to navigate the hotel. The complimentary breakfast was phenomenal!

Great stay! Renovated rooms look Great. Many options for breakfast. Staff was very professional and nice, even when we asked for more supplies. Nice hotel for my wok needs and whenever I come back to Ann Arbor.

the location was fine and there was a decent selection to choose from

The location was okay but the eggs were hard and cold every morning.

We just finished a 2 days stay at the Residence Inn Ann Arbor North and it was very disappointing. We needed to stay in the area to be close to a relative, who was in the hospital, during the storm as it passed through. At twice the price of other hotels in the area I expected more. TLDR; Don’t stay here unless you’re a deep deep sleeper and don’t mind paying double the cost of hotels in the area for an average(at best) stay. I arrived around 5. There was no one manning the front desk, but within a few minutes someone did come out of the back and check me in. The young man was pleasant enough and did accommodate my request for a first floor room. I had to ask if they had breakfast and the times it was available. There was also no acknowledgement of my gold status at Marriott. I got to the room and immediately put our stuff away so I could get back to the hospital. It’s a one bedroom unit so the bedroom and living area are separate. After being in the bedroom for 5 minutes the sound of the furnace was extremely unpleasant. Think jet airplane taking off when it starts up and a constant drone and rattle while it’s running. I went back to the front desk. Again there was no one there but eventually someone came out of the back. When I mentioned how loud the furnace was I was told that is normal. WHY WOULD THEY PUT THE FURNACE IN THE BEDROOM IF IT SOUNDS LIKE A JET ENGINE TAKING OFF? We were woke up all night by the noise of the furnace. With no choice, due to storm and need to be close to the hospital, we suffered through it. This is reason enough to never stay here again. Unfortunately there’s more. Breakfast : Advertised 6:30 to 9:30. At 9:00 when we got there they were out of eggs and almost out of potatoes. When I asked when more eggs would be put out I was told they wouldn’t. How do you serve breakfast until 9:30 and run out of a staple before 9? One a bright note the young lady did acknowledge our disappointment and offer us breakfast sandwiches. Unfortunately the microwaved Bob Evan’s sandwiches weren’t very good. Kitchen: There were dishes in the dishwasher when we arrived. I have no idea if they were clean or not. Also, it’s advertised as a full kitchen but there’s no oven. I would not consider a kitchen without and oven compete. Bathroom: The sink drain did not drain properly. We ended up having to use the kitchen sink. I would expect housekeeping to have noticed this when they cleaned the bathroom. The shower curtain had soap or shampoo on it as though it hadn’t been cleaned. Conclusion: On the surface the hotel looks nicely remodeled , but don’t stay here if you want a good nights sleep or mind paying a premium for an average stay.

would be helpful to have pet free rooms.. as option for those that have allergies to cats and dogs

nice pool

nice setup; great kitchen; comfortable living and bedding areas; clean

no ventilation; cheap bathroom products and breakfast (compared to over $300 a night); elevator is not working

Elevator was not operating during the entire stay and made it difficult with baggage being on the 3rd floor

mediocre hotel

seriously some of the staff are poorly trained. one house keeping member broke into my room without noticing me and they charged me for 4 nights instead of one night and think I won’t notice it. when I confront them, their attitude disgusts me.