Four Points by Sheraton Balikpapan

Hotel staffs are very helpful and polite. The hotel is very near to the airport.

Although the room is clean, the bedding has some smell.

I had a wonderful 10-day stay at Four Points Balikpapan, and what truly stood out was the exceptional hospitality. From the moment I arrived, the warm welcome and genuine care from the team made me feel completely at home. A special mention goes to Ika from the Food & Beverage team, who went above and beyond throughout my stay. She took the time to understand my dietary preferences and ensured that my breakfast was thoughtfully prepared every day to match my plan. Her daily follow-ups and attention to detail made a big difference and reflected a level of care that is truly exceptional. The overall food experience was excellent, and everything felt personal and comforting. I would also like to thank Gita from Food & Beverage and Puput from reception (apologies if I misspelled the name), along with the rest of the staff, for their kindness and support. I would rate my stay 5/5, and I highly recommend Four Points Balikpapan to anyone visiting Balikpapan. If you are looking for a place with genuine hospitality, attentive service, and a team that truly cares about your comfort, this is the perfect choice. This stay truly felt like being among family, and I sincerely appreciate the effort and dedication of the entire team.

The Four Points by Sheraton is ideally located minutes away from the airport and is easily accessible to the local tourist attractions. The ambience is idyllic for business and leisure travelers. The rooms are quiet, spacious, comfortable, sanitized and priced reasonably. The staff are proactive and strive to personalize your stay providing you with a great experience. The properties offers several amenities and facilities.

See first submission.

Again, please see first submission.

I recently stayed at FP Hotel Balikpapan and had quite a mixed first impression—but it turned into a genuinely memorable experience. The location is not the most strategic, even though it is relatively close to the airport. The building itself is also integrated with an apartment complex, which makes the overall appearance less appealing compared to a typical standalone hotel. I also experienced an issue with my room, as it felt quite humid. However, what truly surprised me was how the hotel handled it—they immediately upgraded me to a Suite room, which was absolutely excellent and very comfortable. That really turned things around for me. Breakfast was adequate, with a modest selection but good quality overall. Nothing overly fancy, but well-prepared and satisfying. The highlight for me was definitely the coffee—it was really enjoyable. What truly sets this hotel apart is the hospitality. Credit to the entire team—from the concierge, front desk, duty manager, housekeeping, to the F&B team. They were genuinely warm, attentive, and responsive. It’s rare to experience this level of consistency across all departments. Truly special. In the end, while the hotel may not be perfect in every aspect, the outstanding service more than makes up for it. I left feeling very satisfied and well taken care of.

This hotel is my second house!

Locatie dichtbij de airport