Hotel City Inn Varanasi

Location which is walking distance from Railway Station

Rooms are Dirty, Bathrooms are Dirty. Linen used on bed are dirty

Rude staff. Smelly room

Breakfast was good buffet with multiple options. Hotel location is close to railway station and the room was spacious. Travel desk guys were voluntarily asking if we need any assistance.

Room access cards get deactivated everyday and had to ask reception guys to activate it everyday. Bath towels and Complimentary mineral water are not given by default and had to ask reception for almost everyday and it comes after 1 hour and multiple visits to reception . Most of the reception guys are often very serious looking and not friendly or smiling and perhaps need more training on etiquettes and communication skills. There was no hair dryer and coffee/tea powder were not provided near the kettle to make Coffee/Tea. Faucet in the Toilet gushes water with so much force like a water pump such that one cannot use it. Bathroom accessories are perhaps older than 10 years.

Location is good and also the food

Bathrooms are dirty and rooms smell pesticide. No privacy and too noisy. Balcony of my room connected to the store wherein hotel staff sleep. Sorry to say this these kind of properties spoil booking.com reputation.