Telford Madeley Court

Great location and building warm rooms but the whole place needs money to upgrade

Although the location and the staff are lovely, room 36 was very disappointing. We smelled humidity from the corridor, and we felt and smelled it in the room. Moreover the mattress was either very just uncomfortable or very old. Other than these issues, dinner and the rest of the hotel and grounds were lovely.

We had 3 rooms in total one wasn’t cleaned, bin full toilet not flushed. Rooms very dated furniture tired or broken. The young receptionist guy was friendly but other staff miserable. Breakfast was cold. Table in bar broken.

Ended up checking out and going home almost as soon as we'd checked in. Dirty, tired, stuffy, ugly, smelly rooms (we changed but it was no better). The staff were apologetic and understanding, at least.

Property did not have bar or restaurant operating, it was very dusty and unclean. The website did not mention the reduced service. Staff were not all in uniform, poor impression given.

friendly helpful staff and good room, bed shower etc great price

The initial room allocated on arrival was up quite steep stairs, no lift and very cramped with no overhead shower. The room didnt meet the description or pictures on site. The second room we were allocated was lovely and better and roomy although did hace noisy cistern system. But unfortunately had no hot water. The thrid room had very small bathroom with scaled down shower cubical and not bath. The.concertina does on shower made it difficult for us to get in and out of the shower and.limited room to move ince in. My partner scaled himself trying to get water temp right but with no room to move l

Generally all was good. The receptionist was rather clueless about trains at a time when trains were being cancelled. The bath plug wouldn't budge and there was water in the bath when I arrived. Not noticed by cleaner. The furnishings were rather worn. The waitressing staff were underinformed and although I was given a choice of three wines, the one I chose was not available. For such a great house there was pitifully little garden and no access to the lake. Rather disappointing.

Everything ok but bathroom (room 7): bath tube only with impossibility of controlling the temperature of the water.

Lovely hotel, friendly and very helpful staff.