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7 / 10 Guest Rating

Comfort Suites Innsbrook - Short Pump

4051 Innslake Drive, Broad Meadows, us

Comfort Suites Innsbrook - Short Pump - main view

About the Property

Modern Amenities - Enjoy air-conditioned rooms with free WiFi, satellite TV, and a fitness centre.

Relaxation - Take a dip in our indoor pool or unwind at the 24-hour front desk.

Convenient Location - Just a short drive from major attractions like Greater Richmond Convention Centre and University Stadium.

Book now for a comfortable stay at Comfort Suites Innsbrook - Short Pump.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Suite - Photo 1
Double Suite - Photo 2
Double Suite - Photo 3
1/3

Double Suite

This suite has air conditioning, a tea and coffee maker and a TV with cable channels. The unit has 3 beds.

0
Sleeps 6
2 Double bed (131-150 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerTVAir conditioningRadioRefrigeratorMicrowave

2 Double Beds Suite Nonsmoking

Non-refundable
Room Only
20% OFF$136.3

$109.04

Includes taxes & fees

2 Double Beds, Suite, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$149.53

$119.62

Includes taxes & fees
King Suite - Non-Smoking - Photo 1
King Suite - Non-Smoking - Photo 2
King Suite - Non-Smoking - Photo 3
King Suite - Non-Smoking - Photo 4
1/4

King Suite - Non-Smoking

This suite features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.

0
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerTVAir conditioningRadioRefrigeratorMicrowave

1 King Bed Suite Nonsmoking

Non-refundable
Room Only
20% OFF$123.24

$98.59

Includes taxes & fees

1 King Bed, Suite, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$135.16

$108.13

Includes taxes & fees
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 1
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 2
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 3
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 4
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 5
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 6
Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking - Photo 7
1/7

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed325 sq feet Layout - Separate sitting areaInternet - Free WiFi Entertainment - 37-inch flat-screen TV, premium channels, and MP3 dockFood & Drink - Mini-fridge, microwave, and coffee/tea makerSleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and free weekday newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Grab bar in shower, tile flooring in room, roll-in shower, closed-captioned TV, fixed shower seat, wheelchair-width doorways, lever door handles, thin carpet in room, wheelchair accessible, height-adjustable showerhead, low-height view port in door, wheelchair-accessible bathroom vanity, and low-height counter and sinkNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

30 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerDeskMicrowave

1 King Bed Suite Nonsmoking Accessible

Non-refundable
Room Only
20% OFF$123.24

$98.59

Includes taxes & fees

1 King Bed, Suite, Nonsmoking, Accessible

Non-refundable
Breakfast Included
20% OFF$135.16

$108.13

Includes taxes & fees

Guest Reviews

7
Very Good730 verified reviews
AI Summary

Guests highly rate the comfortable bed and frequently praise the big room.

Categories

Cleanliness3.9
Service8.4
Location8.9
Room Quality5.8
Amenities6.9
Value for Money5.8
Food and Beverage8.9
Overall Experience7.4

Select topics to read reviews

M
Matthew
Verified booking
Standard Room
Stayed in Jul 17, 2025

"Terrible would not stay again."

2.0

Management wouldn’t do anything about the noise of a basketball team that was in there running through the halls and banging on doors and till 3am then finally offer for us to move rooms instead of asking the guests to just follow the curfew policy and be quiet. Trash everywhere. Pool was nasty. Real disappointment.

Helpful?
O
O4013GSmorganw
Verified booking
Friends getaway
Standard Room
Stayed in Jul 14, 2025

"HEALTH HAZARD"

2.0

The nastiest hotel I’ve ever seen. Blood spattered shower curtain, A/C and lamp shade in one room. Dog piss in another. Wet towel found on door upon check in. No regular towels. Asked staff numerous times for towels and to clean dog pee. None ever came. Both times was told someone is coming, no one did. Went down again, got handed 2 bath mat sized towels and told “this is all we have”. Carpets are NASTY. Stained bedding. Mold on the wall, no smoke detector (wires exposed, detector ripped off the wall). Ant infestation and evidence of mice. There was no hotel with rooms available within an hour distance so had to suck it up.

Helpful?
S
Susan
Verified booking
family_with_children
Standard Room
Stayed in Jul 14, 2025

"Good"

4.0

I was very disappointed staying here. The whole hotel was very dirty and falling apart. Our room smelt like old vomit, the bathroom door handle was falling off. The dirt and dust everywhere was awful and the ceiling was leaking in multiple places in the common area next to the breakfast buffet with no bucket to catch it in some areas. Our entire floor smelt like marijuana. We never made it to the pool because we were disgusted by everything else.

Helpful?
E
Elizabeth
Verified booking
Standard Room
Stayed in Jul 14, 2025

"Exceptional"

10.0

The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.

Helpful?
B
Brenda J
Verified booking
family
Standard Room
Stayed in Jul 13, 2025

"Exceptional"

10.0

Clean, quiet, comfortable rooms

Helpful?
A
AnnausUS
Verified booking
couple
Standard Room
Stayed in Jul 12, 2025

"Excellent"

8.0
Helpful?
W
William
Verified booking
Standard Room
Stayed in Jul 12, 2025

"Gross"

2.0

The room was dirty and smelled musty. The couch was missing a cushion. However, it was so gross I wouldn’t sit on it anyway. The phone had no cord. There was no iron. We couldn’t get a blanket. The front desk was rarely manned. Breakfast area was well maintained.

Helpful?
A
Anna
Verified booking
partner
Standard Room
Stayed in Jul 9, 2025

"Good"

6.0

On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.

Helpful?
M
Michael
Verified booking
Standard Room
Stayed in Jul 8, 2025

"Bad"

4.0

It took 4 trips to the front desk to get my keycards correct. Finally gave me a different room, that had hair in the tub

Helpful?
E
Ellen
Verified booking
Standard Room
Stayed in Jul 8, 2025

"Hell hotel... runaway!"

2.0

The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!

Helpful?
89
10
9
10