Courtyard by Marriott Cleveland Westlake

Holly (I think that's her name) is always so friendly. The AC works well.

The mattress is too hard for me so I don't sleep well but I should have remembered to bring my inflatable pad. It's helps.

Clean, fast access to highway

Shower was all hot or all cold. Very shocking!

Location and very friendly staff.

I'm actually surprised by all these bad reviews. Check-in and front desk service were great - all with the same guy, but I didn't note his name. I also spoke to him the day before, because my employees had flight issues; he cancelled their rooms without fees. (I actually now wonder if this guy was brought in to turn the hotel around?) The room was fine. I didn't notice any issues. But - I went downstairs for a quick dinner and glass of wine, and the lady in the bar/Starbucks area seemed confused by that whole idea. I finally ordered a turkey sandwich (deciding non-cooked food was safest.) She rummaged around a fridge in the bar area, and then held out a ziplock of... grey, super-processed turkey slices, I think? She asked me, "I don't know about this. What do you think?" and a lady standing next to me waiting said "Oh no I would toss that." Needless to say, I ate somewhere else.

The breakfast and location were fantastic. We didn’t use the amenities, but they looked good.

There was a bad smell in our room not sure if it was coming from the carpet or the air vents, and that was unfortunate. We also were supposed to get our room cleaned on Tuesday and that never happened so we had to get more towels from the front desk, which was cumbersome and disappointing.

Did not eat breakfast.

Toilet did not flush. Pillows too hard.

Hotel was outdated compared to other Marriotts. Rooms were not as clean as they could have been. We're told in the morning there was no breakfast being offered due to catering for a baseball team.