Courtyard by Marriott Cleveland Westlake

The location was excellent. Beautiful access to the airport.

Building was dated. Caulking around tub was terrible Air conditioning filter had not been cleaned in a very long The bed was comfortable

Good location

Small but multiple issues which with a totalitarian per perspective. Grouting around the tub looked like a amateur application room was adequate, but not up expectations for a Marriott courtyard facility. Having lived in a courtyard facility for a year this site did not live up to the previous expectations.

Nothing at all

My child found three different pills by our bed! There were gummy bears and m&m's beside the bed and in the bathroom. The wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt resolve the wifi issue. We had to completely move the couch to pull the bed out because you couldn't get it out with where it was beside the bed. The light under the tv didnt work. Most of the outlets didnt work either. For the price of this hotel, I could ha e stayed an entire week at a motel and had a better stay!

Excellent reception

Convenient location and clean.

Friendly and helpful staff all around. Any questions we had were promptly addressed. Morning bistro staff, Shelly, Debbie and Shaun were fun to talk with every morning.

Nothing

Just mediocre. Dated facility. Soft beds. Pillow flat as a pancake. Clunky elevator. Cold water didn't work for two days and had to press to get it fixed. Staff in cafe was nice and coffee was excellent.