Courtyard by Marriott Cleveland Westlake

It was fine for a not even 8 hour stay to be close to the airport for an early flight. We were first given a half cleaned room with a very musty smell. The elevator seemed like it was going to give out at any moment. The staff was really nice though so that’s a plus.

The swim pool and hot tub were very relaxing. The bed in my room was very comfortable.

The hotel was dated and when I told them I booked with expedia they gave me one of the rooms that hadnt been updated.

The cleanliness was not up to Marriott standards I have experienced in the past from other Marriott hotels. The elevator carpets were torn and dirty. The elevators themselves needed some repair and maintenance - were jerky and noisy. My bathroom shower had some mold in the corners. The heating/cooling unit would shut off during the night and the room would be too warm. In addition, there was no switch to keep the fan blowing to keep circulation going in the room,. The outside of the windows had a thick layer of dirt/dirty film on them and appeared to have not been washed in many months. None of this is the Marriott quality I have enjoyed in past stays with Marriot.

This Property was Clean and very Comfortable. Also it Has a Very Upscale Setting.

I didn’t like that during our visit they was no cold water thur out the Building and I was unable to take a Shower. They person at the desk couldn’t Switch our rooms out due to this Problem. They Did a Minor Accommodation which was Breakfast on them from their bistro and the Breakfast was Excellent.

Great room. Quiet. Great price.

First room I was given had several industrial fans in drying up some sort of water damage. Second room smelled pretty bad of water damaged carpets(very musty). I suspect they have leak issues and just dry out the carpets without any cleaning process. Either way the room smelled pretty unbearable and I spent most of the night out of it and when I returned I had to keep the AC on and the window open all night. I stay in many hotels traveling for work but wouldn’t stay here again. Holly on the Front desk was wonderful but being let down by the state of the hotel. Needs renovating badly, walls and furniture in the rooms also need sprucing up.

Worn down

Carpets just cleaned which was nice. Computers broke down right as my key card was getting scanned. Great location. We have stayed there a lot.

Our first room 335 had broken vertical blinds so we could not shut them. We asked to move to another room, the lady named Holly, was very nice and tried to accommodate us. We were moved to a room on the first floor, room 102, which did not have two queen beds as we first requested but a king bed which was fine. This room had drapes that actually opened and closed but the lighting was very dark. The bulb above the dresser near the TV was burned out and well as the bulb above the counter with the coffee pot.