Courtyard Cleveland Independence

The overall staff and the room was great and good

I didnt like the road on one side of the building turning into the hotel

Loved the friendly staff and the amenities

The beds were too high and there wasn't a stool available for shorter guests. Also, no one straightened up the room or replenished the supplies while we were out, or asked if we would like to have it done

It is very clean,great price, and a very nice location and safe!

There is no continental breakfast or grab n go breakfast. There is a bistro but very over priced just got breakfast somewhere else

warm pool,hot tub worked!

breakfast not included

The cleanliness of the hotel.

The hot tub the jets didn't work

The location. Staff was decent

The elevators didn't work most of the time. When we checked in, we weren't advised of check out time. When I booked, it said there was complimentary breakfast, there was NOT. The bistro looked decent, but too expensive, so we did not eat there. Overall not the best place I've stayed.

This location was chosen by the team we were a part of with our travels. The only redeeming quality of our stay was the staff. Every member of staff I encountered was kind, personable and willing to help-especially the cook who hosted our team breakfasts and manned the lobby food counter. He is great at his craft and you can tell. They were very gracious and accommodating with all of the teams staying there. Having a bunch of little kids and their families can't be easy. Now the cons to this hotel... The pool is very, very small. The king with sofa bed rooms just felt odd to me. Aesthetic was just really weird with a goofy layout. When I made our reservation, I had let the manager know how many people we had (2 adults, 2 kids + 1 infant). I was told there were only king rooms available and that it would accommodate us just fine even with a pack and play. It was extremely tight. The sofa bed is twin sized. Thankfully 2 of my kids didn't question it and shared without too much complaining. There is an installed air freshener system in the building (located just above the elevator doors of every floor), the scent of which would've been enough for me to not stay there. Unfortunately I am really sensitive to artificial fragrances and this caused some physical issues for me. The smell was just completely nauseating and overwhelming no matter if I was in the room or lobby. Our room was not clean. Simple as can be. There was actual poop plastered onto the toilet bowl which was present when we first arrived in the room. Hair in the shower. Some sort of spilled/splattered liquid (possibly coffee) on the nightstand. I find this kind of hilarious, but they actually put little tip cards with QR codes and the name of housekeeper who cleaned your room. If you're going to leave your name, maybe make sure the room is actually clean. Also, when we tried to be helpful by separating our recycling and trash (because the room is equipped with dual trash cans for this reason), the housekeeper told us those were just for show-that they throw everything into the same trash. Lastly, the mini fridge was also dirty. Sticky mess all over the bottom. It was necessary for me to use the mini fridge but unfortunately it was hardly cold and the freezer portion was not functioning.