Courtyard by Marriott Charlotte Lake Norman

This property is in total disrepair. I viewed filthy carpet behind the Guest Reservation Desk while checking in. It should have been all the clue I needed to know what was ahead. I checked in with my reservation and slept on a bed. That was completely worn out from excessive use. It should have been replaced months ago. It was such bad Repair. I slept on it and asked to be moved the next morning with my aching back. The new room they moved me to a better layout I thought. When it came time to lay down, I pulled back the sheets and noticed that the bed had not been came from the previous customer who stayed there. It was absolutely gross. I will attach pictures. After complaining to the front desk, a woman came up in about 15 minutes and stripped the bed and putting clean sheets on that should have been the case from the beginning. I slept on this bed and it was marginally better than the one from the previous night. The paint in the rooms in a horrific state. Glancing around the bathroom alone, one can see that whatever work was done to replace previous carpeting was done with that Scotty workmanship that it looks to be something from A red roof in or something. Not the usual middle of the road experience One would think you would find at a courtyard by Marriott. Bathroom sink drained very slowly and left you with a pool of water in washing your face. The ice machine on the second floor did not function either. The only thing that function well was the attitude of the staff, which was very cordial and understanding of my complaints. They ought have fresh coffee in their urn, which was appreciated. I had reservations for Thursday through Sunday night, but left Sunday morning, despite having paid for the room in advance. I simply could not stay at this property another day and lost my money on the Sunday night that I did not stay there. It was that bad! I cannot be this property remaining at a courtyard by Marriott much longer. run. They would pull their name and tell it off to some unsuspecting fool.

I stayed here for two nights. My room had been recently ‘renovated’ but I don’t think it was ever finished. It reaked of paint and epoxy. The phone and TV didn’t work and never connected properly after they put the room together. It was missing lightbulbs. Many outlets didn’t work. The wallpaper was still old and filthy. If this room is finished and ‘renovated’ - they should fire the contractor . This place has a weird vibe. Not up to Marriott standards and I’m a Platinum Bonvoy member .

Nothing

They were doing construction on site, started at 9am. Never was told before booking. Cancelled my reservation, not to mention I called and spoke to someone and when I arrived at the hotel they told me the person I spoke to isn’t affiliated with the hotel. Day 2 I had no water for 30 minutes day 3 my toilet bowl was clogged went downstairs to use the main bathroom downstairs that was out of service because of construction… so I told front desk so he decides to come upstairs and unclogged the toilet. One more thing, my refrigerator in my room wasn’t working the entire stay! They replaced it day 2, day 3 as I’m packing I found a note, stating refrigerator is fixed.

Didn’t tell me they was having construction done on third floor and got woke up at 8 in the morning

Just stayed here the week of Jan. 12th. The hotel is very rundown. It's not up to Marriott standards in any way. Carpets and hallways are soiled. Rooms show Very Used/beat up. Bed mattresses are old and roll into the center. Bugs (ants) in my room this week. The front desk person had to go clean and prepare my room this week when I came to check in. They make it look nice in the online pictures but trust me you will be disappointed. Marriott doesn't seem to be doing anything to fix this property. I've stayed here several times the fall of 2025 too only because the hotels in the area are largely depressed.