Courtyard by Marriott Charlotte Lake Norman

Just stayed here the week of Jan. 12th. The hotel is very rundown. It's not up to Marriott standards in any way. Carpets and hallways are soiled. Rooms show Very Used/beat up. Bed mattresses are old and roll into the center. Bugs (ants) in my room this week. The front desk person had to go clean and prepare my room this week when I came to check in. They make it look nice in the online pictures but trust me you will be disappointed. Marriott doesn't seem to be doing anything to fix this property. I've stayed here several times the fall of 2025 too only because the hotels in the area are largely depressed.

This was my third stay at this hotel, and it will definitely be my last. I don’t know if management has changed, but this hotel has entirely declined in quality. Upon arrival, I found the previous tenants' room service plates next to my door, the hallways had disgusting stains on the walls, mold was growing in my bathroom, and to top it off, I found a large insect in my food from their café. The hotel did refund my meal, but I have never experienced such poor standards in a hotel.

Meh....this is the 2nd time we have been at this hotel, and something is off. They are apparently under new management, and as a Titanium member, I am very disappointed. We stayed several nights, and never had our room serviced. They still dont have their liquor license, and the food service just seemed not quite right. It also feels like there is just one guy trying to run the front desk 24×7.

It was OK. In all honesty, I thought I had booked a different hotel and actually went there first, only to discover I had booked this place instead. The bed was comfortable, and it seemed pretty clean. Check-in was easy, and the clerk was perfectly polite.

There was no breakfast included; if you wanted it, you had to go down to the "bistro" and order it. The hotel smelled kind of like laundry and cleaner, which I know could be worse. The coffee left a lot to be desired, it was very weak and watery. By 9 am on a Saturday, the housekeepers were making a ton of noise just by opening and closing doors; that's not on them, though; there are just insanely thin walls. We weren't fans of the places to eat close by, but that is just our personal preference, so others might be OK with it.

There was no breakfast!

The beds are horrible. The pillows even worse. The hotel was dirty and the outside needed cleaning up. We paid over $500 for two nights. Wasted money

Location is very good. The breakfast options in the hotel are limited. Room had a very strong perfume smell when you first walked in and all of the drawers and closets were left open when we first entered the room-odd. Beds were clean.

Poor service Coffee in lobby old and only one choice , no decaf, No breakfast as similar hotels Poor stocking of market

Not at Marriot standards services

It was a great place to stay and visit family. Friendly staff always willing to help.

Room and facilities were awesome.