Courtyard by Marriott Nashville Brentwood

Needs updating

Small rooms

Every year when I pass through the Nashville area, I like to stay at a Marriott. It seems for the past two years the advertised amenity of a restaurant is never available!? Last year, I stayed in Franklin and this was the case. So this year I chose to stay in Brentwood and the restaurant was closed there as well!? I guess I will have to choose another chain!?

Friendly upon arrival not so friendly at departure.

I booked with breakfast included but was told there was no breakfast included

The location is excellent, and the staff is friendly and helpful.

Normally, this is our favorite place to stay when we visit our daughter in Nashville. But, this stay things were lacking that made it worth paying the extra to stay there. First, normally, you walk in, and there is a wonderful smell that greets you in the lobby and hallways. It wasn't there. The place didn't smell bad, just normal. Second, one of the beds in our room was hard. Almost unsleepily hard, which has never happened before. Third, at the exit doors, there used to be boxes to drop your room keys in. That way, you didn't have to go to the lobby to check out. Our next trip to Nashville, we'll look for somewhere else to stay. Why pay more for the little extras if they no longer exist?

The staff was super friendly and helpful. The hotel is in a good area close to restaurants and shopping.

Location was the best!! The staff was friendly and made sure you knew they were glad you were staying with HI. The bar/restaurant staff was excellent. When the hotel isnt at full capacity the bar is the restaurant. The bar tender and staff did a great job providing drinks and food. I had non stop Yuengling's and the fruit salad for dinner-and both were excellent. The shuttle to the airport made things easy and the lady driving clearly explained to those who "parked and ride" how to find their way back upon their return. Very thoughtful. I would recommend this hotel without regret.

The TV had a welcome message with my name on it making me feel special and welcomed!

N/A

Very nice

GREAT PLACE