Courtyard by Marriott Huntsville University Drive

Nice hotel . Affordable .

This was the first time I’ve ever switched hotels mid-trip, but I couldn’t stay here more than one night. No AC in the hallways, poor but noisy AC in the room, pool closed in July, broken ice maker, washer and dryer out of service, no shower curtain liner, squeaky plumbing, and I think the cherry on top was the dirty sock we found on the floor left behind from someone else - so gross.

Property manager Adrian is going to refund my stay because no hot water or a/c

Nothing

Nothing

Second time here enjoyed both times. New decorated rooms.

TLDR, if you are a frequent Marriott visitor, this isn't the property for you. I stay at Marriott properties frequently for business trips, and the street you have to turn on is easy to miss, but no big deal. The hotel is currently undergoing renovations, but again, no big deal. Entering the lobby, it looks like any other Marriott property, very nice lobby, with the evening hotel recepient engrossed in a conversation on her cell phone, but the check-in process went smooth. It was downhill from there. Walking from the lobby to the hallway leading to the rooms/elevators, you're transported back into the late 90's. After walking a while and finally making it to the elevator (which is incredibly loud) I got out on my floor, and there was absolutely no AC in the hallway so you're met with heat and humidity until you get to the room. The door to the room when open sand down off of the hinges when opened, so to close is required quite a bit of extra force to close and secure. The actual room on the surface was nice and looked like any standard Marriott hotel room. Like I said before I'm here on business, and have to have Wifi in the room, and spent over an hour trying to get it to work, called the front desk (same person who checked me in) and was told a tech would call, but never received a call. I went down into the lobby to see if I could get the wifi to work there with no luck, all while the same front desk receptionist was sitting in the lobby with a friend just chatting it up having a good old time. I gave up at this point and it was time for bed but that where the fun began. I go to lay down and notice blood on pillow cases and duvet. At that point I made the decision to check out int the morning and to go and stay at another property. For those of you considering a stay at a Marriott property, this isn't the one I would recommend or consider.

This was by far the worst experience I’ve had with Marriott. I had a three-night reservation at this hotel, and from the start, the carpet had a noticeable odor. The situation became unacceptable on the second day when I discovered a cockroach in my room. I documented it with a photo and reported the issue to management immediately. My company’s travel team was also informed and, due to the unsanitary conditions, moved me to another nearby hotel. Despite this, the Courtyard still charged me for the third night and refused to cooperate with my travel team to resolve the matter. I expected much better from Marriott, and this experience was deeply disappointing.

no free breakfast

The rooms needed updating and carpet was bad, property was under renovations. Staff was amazing at check-in. Tv was great. Pricing for room was fair.