Hotel Preston by IHG

This has to be the absolute worst Marriott property I have ever stayed at. The carpet was filthy, and the entire room reeked of mildew. It was so unbearable that I had to go out and purchase Lysol just to make it livable for one night. As a Platinum Elite member, I requested a simple bottle of water—something that has always been provided at other Marriott properties. The clerk not only told me they don’t give out water, but then followed up by saying they didn’t have any anyway. Either way, I was left without water, which is unacceptable. To make matters worse, the front desk clerk was glued to her cell phone during check-in. I felt like I was inconveniencing her by simply asking to be checked in. That level of customer service is appalling. This property does not meet Marriott’s standards and frankly should be stripped of the Marriott name. I have plenty of pictures to prove how filthy the room was, and I will be sharing them. Travelers beware—stay anywhere else but here.

The price not worth the area

Too much noise

Went to my room after checking in the maintenance person was in my room, first said needed to take a pee. Then he realized that was not a good answer and said he was doing some general maintenance. He was clearly caught off guard. Later that day someone else had key to my room and unlocked the door. That person left and said they would resolve the problem with the front desk. Additional, bed is not overly comfortable and the facility is old and needs updated. I would not recommend this hotel.

From the moment I walked into the lobby I knew I stepped back and down instead of stepping up and forward. The hallway carpets are dirty, the wall in bedroom needs painting and the bath tup needs to be replaced. The hotel is in sad shape. I will not be back.

Nothing

Bed bugs everywhere. Mold in the room. Smelly. Drug injections in the parking lots!!!!

There’s 4 of us in my family, and we checked in online, and still had to wait 17 mins to get 1 key card. We got in the room and there’s only 3 bath towels- we go up to the front desk and they’re out (yet they assured us they would send us extra up… it’s been a few hours now). The sink water is low water pressure and only hot. The bathroom floor is slick because there’s no fan or vent, and so the ceiling and toilet seat are peeling. When we first walked in there was a wet washcloth hanging on a hanger that none of us had used. Overall very gross, inefficient, and inconvenient.