Hotel Preston by IHG

Broken refrigerator Broken in room phone No Monday housekeeping Issues not addressed

Convenient to highway

The rooms were dated for the price

Our 4 day stay went from bad to worse. Phone did not work. Deferred maintenance throughout the entire building. The poor staff people are friendly despite being over worked and under paid. I could ho on and on about this terrible experience but what’s the point. Management does not care about customers or staff. As long as people will pay $16 for a burger or $6 for a meager cookie the neglect will continue

Worst Marriott experience in 24 years of being a Marriott customer. I’m a Platinum Life Elite Marriott member and I’m beyond unimpressed with this Courtyard. When I arrived with a confirmed reservation, I was told the hotel was sold out and they would try to find me a room. After waiting, I finally received a room that still had used face towels in the room hanging on the bathroom door. In addition, there was hair all over the toilet. The hotel told me that there was nothing that they could do. A housekeeper was going to come in later to clean rooms. Totally not acceptable, they refused to transfer me to another Marriott. I highly recommend not choosing this Marriott.

Horrible customer service and rooms were not clean.

The rooms are nasty. The toilets are outdated. Floors were stained. The halls reek of marijuana. The cable box on the TV was detached. When looking for the WiFi password, we attempted to use the phone. It did not work. The lobby is nice but apart from that this place is atrocious. This is one of the worst hotels I’ve ever stayed in.

My husband and I arrived around 9pm to check in, after attending funeral visitation services and dinner with family and friends. The receptionist advised there was no hot water in some rooms, and she couldn't get hold of the maintenance guy. There was another guy dressed very casually that she was trying to get to check, and he had an attitude. So she took me up to check the room. The water was luke warm and not getting any warmer, also, the tub had a dark ring around the bottom. She felt it, assured me it wasn't dirt, just wear and tear. We cancelled, with no penalty but had to find another hotel in the middle of the night.

We reserved our room 3 days before our trip. Got there early and told the receptionist we wouldn't be able to check in until later. When we arrived at 9:00 to check in, she said there was no hot water in some rooms. So we asked to go check the room. The water was luke warm. The shower/tub combo had a black ring around the bottom. She advised this wasn't dirt, just the wear and tear. We decided to cancel, which she did with no penalty, and had to look for another hotel in the middle of the night.