Courtyard by Marriott Atlanta Northlake

Front desk guy (late) helped me find a blank envelope I needed. He took time and was really accommadating.

No coffee in rooms or in lobby. Had to stand in line and she said we are out of coffee. That has never happened at a stay I've been at.

From the moment I stepped in and spoke to the receptionist I questioned my hotel choice. The woman was unpleasant and was not helpful. After our interaction I was stunned that this was at a Marriot property since all of my stays I would consider top shelf. I figured she wasn’t a great rep of the company and know it happens to the best of companies. Then I got to my room and realized it wasn’t just her that was the problem. It’s apparent it is the entire staff at that location. The room was disgusting. From the second I walked in I could smell the overwhelming aroma of cigarette smoke mixed with air freshener. I went back to the lobby and told her I requested a non smoking room and she was adamant it was and couldn’t move me as they were booked. I went back and even found cigarette burn marks on the furniture and Ashes on the nightstand. The AC didn’t help as the room wouldn’t cool below 75 degrees. And I wish I could have hoped In the shower but the tub didn’t have a shower curtain, just the curtain rod. There is so many more issues I can talk about but at this point I’m going to just post the photos in a google review. I brought all this up at check out the next day and was told “oh sorry about that”. That was after I heard the person checking out in front of me laying into the rep for mostly all the same reasons.

Both Air conditioning and fridge were broken for 4 days. Also little things like no ice bucket available and no cups for in-room coffee machine. Requests to front desk for repairs were ignored. GM got involved - was very nice and fixed both a/c and fridge for us, comp'd us 2 nights. But broken a/c in Georgia in July was a lot. I won't be back.

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Cool

The location and the staff were phenomenal.

The elevators were not working. They were very stingy with the towels. The ice machines were not working. The cook was not working the days we stayed so we couldn’t order breakfast.

Check in

The staff was awesome and so accommodating.

The air conditioner was kind of weak, but I managed.

The staff was very polite and professional.

We had to change rooms three times leading to a fourth room change that we opt’d not to change the room again just settled. Unfortunately it wasn’t a pleasant experience no elevator first room door lock didn’t work second room tv didn’t work had blue stain on counter third room balcony was bolted locked room phone didn’t work outlets couldn’t be used were not working etc. we deserve a refund in full or a free stay somewhere else because it was unacceptable period!