Days Inn & Suites by Wyndham Bentonville

This was the most horrible experience I’ve ever dealt with, both with the hotel and hotels.com. The room was dirty, there were ants on the bed and ants coming in through the door. The floor was dirty, the light fixture was broken so they put a lamp that sparked up at the receptacle. I spoke with Sam at the front desk and he refused to refund me my money, we did not stay, it was unsanitary and dirty. When I spoke to Hotels.com they just said they were not able to do anything about it. It’s unfortunate because I’ve booked many time through their site.

When I checked in, the Lobby was dirty. Staff is very friendly. Checked into our room. Carpet dirty, holes & stains on sheets, coverlet. But, bed and pillows were comfy. A/C nice and cold. Water pressure in shower is very good. Toilet paper holder and towel holder were both falling off the walls.

Nothing

Everything

Nice & clean

The hotel itself is pretty rundown. There are signs everywhere of amenities that do not work or are closed for repairs. We asked about the indoor pool and it was closed for repairs and would not be up before mid-summer. The sheets were clean but worn, the coffee maker did not work, and we had to double lock the door to keep it closed. For $100+ I expected better.

Had a late change of plans, so was looking for cheap and close to the highway, and this is where we ended up. It was just sketchy. From waiting 15 min at the front desk with no one around, to the dimly lit parking area, it was just not great. Wallpaper falling off the walls, stains on the floor and ceiling, dirty linens and towels, you get the picture. You could see light around the entire door when shut and locked, after looking, it’s because it has been tried to be broken into probably multiple times. A pry bar has been used and the door is bent in several places. I understand you get what you pay for, but I would skip this place next time. Just overall dirty and sketchy.

Nothing nice about this property.

Mutiple things were broken or in disrepair.

There is blood on the floor and on the mattress our toilet didn’t work so we had to go next-door for our bathroom needs which was very inconvenient for my husband because he couldn’t remember which one was and we had to find the key for it. I checked, and there were no bedbugs, but still, everything was filthy. The place gave us the Heebies. It smelled horrible. Even my expensive perfume couldn’t knock out the smell

Unfortunately, my room smelled like stale urine and I didn’t want to touch anything with my bare hands and I wore my shoes all around the room because I didn’t want to walk around with bare feet. I was in a room that faced the highway so it was a little noisy.