Macdonald Berystede Hotel & Spa

Close to Lego land and beautiful!

All good.

Location to Ascot Racecourse

Room was very dated & old. No water in room. Service was slow. So overpriced taking into consideration Ascot was on and I expect to pay more but it offered poor value.

A fantastic villas great accommodation and setting close to everything. A must try is the Halfway House restaurant across the road another villa family gem.

No negatives whatsoever

Bed was comfortable

Bathroom fan deafeningly loud Aircon ineffective Staff rude on arrival Room very tired and old Abusive pricing strategy around Royal Ascot

Close to ascot racecourse

Air conditioning didn’t work and hairdryer didn’t work

The reception staff were lovely. The spa area was ok (but for a spa hotel not brilliant)

The hotel is very run down, and I do mean VERY. They seem more interested in policing the car park than they do anything else. The restaurant serves a limited menu so you’d expect the chefs to understand the difference between well done and medium rare. They don’t. We stayed 2 nights running and apart from the chaos of staff members running around like headless chickens because they were not managed (but what can you expect when the manager was no more than 23 years old herself), the food which was served was very poor. The rooms were just terrible. Old, tired, dirty mismatched carpets in the communal areas, every rap I touched whether in the public restrooms or the en-suite bathroom needed to be tightened, replaced… just general maintenance please! We stayed during Ascot week. The hotel charges a significant premium which, if the hotel worked like a Swiss watch would be justified… an old saying about “making hay while the sun shines” is apt here but when the hotel is badly maintained, badly in need of proper management, has zero concept of “value for money” then it will continue its sad decline. Apparently it was once a fantastic hotel. Today I’d rather stay in a better location in a travel lodge. A parting example… the hotel was offering a shuttle service to Ascot racecourse (about 2 miles). They wanted £20 per person. There was 6 in our party. An uber / bolt 6 seater cost £25 total for the same journey in a Mercedes. I will let the hotel justify this difference in price should they be brave enough to reply. It sums up what value for money this hotel isn’t..