Macdonald Bath Spa

Check in at the hotel was very disappointing. Despite us booking a room for three and specifying that our granddaughter who was travelling with us was 12 the room we were allocated had just one double bed. When we pointed this out the hotel offered to put a fold out bed in the room but the room wasn't big enough and when the bed arrived three springs were missing and the bed was unusable. it was suggested that the problem had occurred because we had booked through a 3rd party, Expedia. Eventually a senior housekeeper named Barbara appeared and saved the day by finding us a bigger room with a comfortable bed settee for our granddaughter. A very poor start to our break.

Lovely clean hotel. The pool was lovely. However, the breakfast was very slow and lots of things had run out half an hour before breakfast was due to finish.

This is a lovely hotel with great facilities. The rooms are very spacious and comfortable. However the breakfast experience lets them down. They do not have enough staff to support the number of guests staying at the hotel. Food on the buffet options is not replenished during the sitting so runs out quickly. It takes a longtime to get coffee/ tea/ toast/ service at the table. The dining room is lovely but overshadowed by lack of staff. The staff that are there are trying their best but there are just not enough of them. Equally finding staff in the lounge area to order drinks/pay for drinks is challenging, which lets the experience of staying at this hotel down. This is why I have only given it 4 stars not 5.

Lovely place!

Fabulous hotel with great pool & spa facilities for unwinding after walking around the many amazing attractions in Bath.

Room was so hot and AC did not work Had to move to an inferior room at back of hotel - at least AC worked

Comfortable bed. Lovely grounds. Property was alittle tired for the star rating

The hotel is a grand building and in beautiful grounds however inside, a little tired perhaps fair to say. Room was a decent standard and Spa facilities are overall pretty good with inside and outdoor pools. However... the hotel is desperately understaffed, this is really noticed in the dining room. After sitting down for dinner it took nearly 30 mins to get a drink mainly given much attention being paid to a large birthday party in the restaurant. We opted to walk in to town to have dinner elsewhere. Breakfast was even more so shambolic, tables just left with partly eaten food all over the dining room, food came out at different times, lots of other guests complaining bread was of burger van quality at best.

Check-in/out staff not attentive and not 5* service. Hotel looking a bit tired in places.

Chipped loo seat. Window lock didnt work. No mini fridge.