Macdonald Bath Spa

Good but check in took more than 45 mins.

It's a beautiful hotel, and all the staff are attentive, professional and friendly. The room we had was gorgeous, although the mattresses weren't as comfortable as I would expect...and the WiFi didn't seem to stretch as far as our room. If you stood just by the door you could just about use it! Food and drinks all delicious, and beautifully served...but extraordinarily expensive. In fairness and in hindsight, we were a bit naive and should have expected high prices at a high-end hotel like that. But I also expected firm, comfortable beds and decent WiFi!! Overall, a lovely place to stay...if you've got big money to spend!

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Hotel grounds – Absolutely beautiful, picturesque, and so calm and therapeutic. The gardens and surroundings really made us feel relaxed. Reception – Professional but quite robotic. There was no warmth or welcoming feeling; it just felt like a task being done. Sycamore Room – The views were stunning; we could see the lovely Bath landscape and hot air balloons from our suite, which was amazing. The Nespresso coffee station was delicious and well stocked, and we appreciated having a fan in the cupboard to use. However, the bathroom was extremely disappointing. The washpot had poop left under it from a previous guest, so we didn’t use it at all. The toilet seat behind had blood-like marks, so we had to raise it to use it, and the bath was dirty too. The whole bathroom furniture feels old, worn out, and unclean, which really doesn’t match how beautiful the actual room was. Also, for a room booked for three people, there should have been at least two bottles of still water provided. Spa – I wanted to book a massage treatment on the day we checked in, but they were fully booked. My advice is to book your spa treatments ahead of your stay to avoid disappointment. Breakfast – Lovely choices for hot food . We went at 7am, and no queue with full attention from the waiters. Checkout – Quick and easy, but again very robotic with no warmth or thank you. It was a nice touch that they left a handwritten birthday card and chocolate

Everything was more than expected

Staff were friendly and positive aways a welcome when around hotel. Made meself and wide comfortable nothing was to much bother

Lovely hotel in a fabulous location. We were very fortunate to receive an upgrade to one of the Imperial Suites. A big shout out also to Samuel who ran the garden bar; very welcoming and attentive.

Very disappointed. The spa was terrible. Dirty facilities, faulty steam rooms, cold pool and drinks all around outside hot tub. Room was dirty, bed uncomfortable and flies in room. Ordered room service- charged £10 extra to wait 40 mins for raw food. Had to return and wait another 40 mins. No refund. Nice from outside and location nice but this is definately not a 5 star. I stayed alone to relax for my son’s graduation and my trip was terrible compared to the usual 4 star hotels in the area. Definately not worth the spa. Outdoor thalassopy pool was warm but dirty unfortunately.

Nice quiet area not far to walk into town which was great ! Old feel to hotel but clean and tidy with a spacious room .. Addid

Suite was nice but one small bottle of water between two and no water in the coffee machine is poor. Service in the restaurant was poor. No genuine welcome just a help whilst aggressively tapping the screen with a pen. Clearly dealing with other complaints whilst not attending to other customers. Really disappointing stay in what looks a great hotel from the pictures. The lady at checkout did give us a card to send our thoughts to a manager.