Macdonald Bath Spa

We enjoyed our stay, although we spent most of our time in the town centre. The hotel is very conveniently siuated, comfortable and has a nice luxury feel. There are some comments that it could use a refurb but we did not feel that was the case for our room, only in the lobby toilets did I notice some wear and tear. I would return to this hotel, should I be staying in Bath again but will make more use of the facilities next time. The staff are pleasant and helpful but the only negative was one of our drinks orders taken in the garden was forgotten and took 30 mins to arrive but this is not a reason to overshadow our stay and the waiter was very apologetic.

Breakfast service was terrible. Very slow, inaccurate, dirty tables and crockery. Disappointing

Outdated, tired and dirty room - flaking and cracked enamel on bath and a hair

Nice hotel, looking a bit tired especially in the bedrooms. We had a connecting door. Unfortunately this was very poorly insulated and we could hear the ladies in the next door room having a blazing argument at 8 am. The plug hole in the bath tub wasn’t draining properly so filled with water about 4 inches during a shower. We had a nice dinner in their dining room, and the cocktails made in the bar were excellent.

Beautiful grounds and building. Spa was good but a bit dated; food was sub-par for the quality of the hotel.

The grounds and check in were all fine. However my first issue was breakfast on Thursday morning. We queued next to a dirty table for 40 minutes before being given a table. There were plenty of tables but no one really seemed to be running the restaurant other than the man who showed us the table. There were some twenty uncleared tables in the restaurant and none of the staff were clearing despite walking past them. We were asked to order breakfast without being given a menu and had to ask if there was anything other than full english. Toast came out but with no butter, cutlery and plates which I had to request twice. There were no glasses at the buffet for juice and water. Again I requested four times if someone could bring out glasses! Breakfast was average for a supposed quality hotel. Friday breakfast; there seemed some normality; we were given a menu but I sent the coffee back twice. Someone needs to teach the staff how to use a cafetiere. The coffee goes in, add water and then the filter. Not in reverse which allows coffee granules in your cup. However the worst part was sitting in the courtyard today after breakfast and having two large rats run past our table. I have never experienced this before in any hotel. The spa experience was excellent despite having the times changed and the bar man on Wednesday who is relatively new in the Collanade Bar was very good and deserves a promotion. The other staff could learn alot from him.

Beautiful stay

Overall we had a nice stay and enjoyed relaxing in the pools. But the property is in need of substantial investment. Our bathroom sink was smashed. Decor is old and dated. We had dust on our coffee cups. Also things like only providing one small in-room bottle of water for 2 adults is pretty stingy! Got charged 10% service charge when buying a bottle of wine from the bar when the service was terrible! I feel like I’m being miserable but this is far from a 5 star hotel. But it didn’t spoil our couple of days in Bath.

Hotel has all the amenities and looks impressive from afar although it is in serious need of modernisation. All aspects of the hotel need it

Breakfast was a disaster today,