Brandon Hall Hotel and Spa

Room 103. No hand soap in bathroom, no electric to sockets and then moved to 109. Room 109. No hand soap in bathroom, the shower flooded, toilet drainage groaned and extractor whisted (all night). Restaurant and bar menus, expensive and both limited. Ate at The Royal Oak (7 mins, walk) and well worth it. Breakfast, absolutely banging but beans were cold. Staff friendly and helpful.

Lovely grounds. Could do with a map of the grounds. Also a loo brush, glasses and decent sized uncracked cups. Dry comfortable.

Hotel looked lovely. Main areas well maintained. Checked day before opening times a bar as expected to get there late. Arrived and bar had been closed early as staff been moved to a private function. Room i wouldn't class as 4 star. Bathroom was very dirty and dusty, especially around the skirting board and doors. Holes in the wall were decorating hadn't been finished properly. Makeup handprints on side of cupboard. Tea/coffee try sufficient for the night, no little biscuits. Breakfast was lovely, self service and plenty of variety. Cooked to high standard Reception didn't find welcoming. On check out just took keys, no conversations

it says its a 4 star hotel, but our ground level room had a lot of damp on the outside facing wall, the curtains were filthy and there were dead flies that had ben splattered into the walls by other guests. The door didnt shut correctly and needed pulling hard to close it. The breakfast was fine and the bar was reasonably priced. The staff were pleasant. Would i book again? Definately not.

Lovely hotel Staff very friendly and welcoming

Enjoyed free use of swimming pool. Room was missing hairdryer but that was corrected quickly after I reported it. Not enough teabags and milk but again quickly corrected. No biscuits with the drinks tray. Plenty of breakfast wide choice excellent quality and aalways hot.

Overall a good weekend stay. Room had almost all that was needed, only 1 pillow. Asked for more and quickly forthcoming, but never been at a hotel before where had to ask. Also only one towel for 2 occupants, then found spare hidden in wardrobe of all places. As noisy as any similar hotel in corridor and doors banging. Didn't hear neighbours banging... Bar shuts at 11 and with no where else to go, the place is loosing out on punters that would have bought more after events and reception. Not ripped off for bar prices. No ales or proper beers, lots of lager choices, and Guinness was the sweetest yuckiest ever tasted. Had food as part of event. Couldn't fault it. No where before had suggested that had complimentary access to the spa if booked. So hadn't brought anything for use, pity. We had looked around but all indicated membership needed. Generally clean, though main bar and reception stank of egg later in evening, so even if bar had been open later wouldn't have been keen to stay.

Good staff and food. Pool was a good size. Grounds vry posh. Felt quite dated and in need of a refresh though.

Very tired hotel and the fact that it is not clean makes it even worse. Have stayed here alot over the years but it has really gone down hill now. Shame, as it is in a lovely setting. Greasy headboards are the worst.

Lovely location