Brandon Hall Hotel and Spa

Not a 4 star hotel may once have been but not now. Had 2 pots of milk with the tea tray had to ask for more then they didnt reple nish for the second night so had to ask again, the same with the toiletries in the room had to ask for more the second night as they were not replenished.the pool area ladies changing rooms floor was filthy said they had no female staff during day to clean it.I was told the changing rooms had shower gel so I didnt take any but they didnt& a lady in the changing room who was a health club member told me that they hadnt had any in there for weeks.Not good enough

We booked to stay as a couple to celebrate my birthday. First impressions were good, however the inside of the build is tired and worn, although clean. The room was small than expected and worn but comfy. We made use of the pool which is a good size. Breakfast was nice, we didn’t eat in the restaurant for the evening, drinks in the bar were pricey. On a plus side the grounds are lovey and it’s only a short walk to the village pub/resturant.

Excellent all round, friendly staff, good facilities, clean, great breakfast, very relaxing and great value for money Only negative I thought the evening meal was a bit pricey.

All the walls in the room was marked and filthy, bathroom had hairs in the bath, yellow marks on bedsheets.

Nice reception staff

Smelly environment

Safe and comfortable

Generally clean, however hairs in bath on arrival. It’s looking tired now and they just need to paint some walls to vastly improve it. The wall in our room had drip marks down it - I don’t know what had dripped (dread to guess). Steam room out of action for the whole 3 days was disappointing. Breakfast was ok, nothing special, fried eggs only. No scrambled, omelettes or any other type of eggs - which they had done in the past. So perhaps service is going in a downward trajectory. It was the cheapest hotel within 20 miles with a pool and breakfast included, and I’d say that sums it up… it’s ok for a few cheap nights away with a pool & breakfast.

Check in good, quite a walk to the rooms, not easy for my 87yr old relative (but to be fair I did not advise them). Room clean, bed comfortable and nice bedding. Pillows could be improved upon and need pillow protectors. Bathroom very tired and a bit mouldy in parts, needs an update but was OK. Because hard floors installed (understand why) but room felt very bare and my air con did not work.

Lots of nice things about this hotel, nice location and outside space. All staff i came across were very nice and helpful. Although the room was clean, it needed a deep clean or some maintenance doing. Tiles, shower screen etc...all doors and skirting boatds were damaged and needed a bit of attention.