Macdonald Compleat Angler

Thanks om food and drinks were great lovely setting by river

Extremely disappointing experience, especially for our wedding stay. My husband and I stayed in the Windsor Suite at the Macdonald Compleat Angler over 24–26 May, with our wedding taking place on 25 May. We paid for one of the hotel’s premium suites expecting a special experience. On the first night, the air conditioning was broken during a heatwave and the room was unbearably warm. Staff confirmed there was a fault, but it was never properly resolved. The biggest issue came on our wedding night when we returned to discover there was no hot water. We specifically chose this suite because of the luxury bathroom facilities and planned to enjoy the bath after our wedding. We couldn’t use the bath, couldn’t shower properly, and the following morning there was still no hot water. Even an alternative room offered for a shower had no hot water either. We then had to attend family events after our wedding without being able to shower properly. To make matters worse, I was promised a discussion with management regarding compensation, but after around ten phone calls over several days I was repeatedly told conflicting stories about the manager’s availability and never received a call back. For a premium hotel charging premium prices, this level of service is simply unacceptable. What should have been a memorable wedding stay became a huge disappointment.

The view was perfect

Extremely disappointing experience, especially for our wedding stay. My husband and I stayed in the Windsor Suite at the Macdonald Compleat Angler over 24–26 May, with our wedding taking place on 25 May. We paid for one of the hotel’s premium suites expecting a special experience. On the first night, the air conditioning was broken during a heatwave and the room was unbearably warm. Staff confirmed there was a fault, but it was never properly resolved. The biggest issue came on our wedding night when we returned to discover there was no hot water. We specifically chose this suite because of the luxury bathroom facilities and planned to enjoy the bath after our wedding. We couldn’t use the bath, couldn’t shower properly, and the following morning there was still no hot water. Even an alternative room offered for a shower had no hot water either. We then had to attend family events after our wedding without being able to shower properly. To make matters worse, I was promised a discussion with management regarding compensation, but after around ten phone calls over several days I was repeatedly told conflicting stories about the manager’s availability and never received a call back. For a premium hotel charging premium prices, this level of service is simply unacceptable. What should have been a memorable wedding stay became a huge disappointment.

Location Overlooking the river Room size Breakfast was tasty

Bit dusty in a few corners Socket by coffee machine wasn't working Jacuzzi bath didn't work, don't know if it was supposed to, but didn't Vent from kitchen was a bt annoying could keep smelling food with window open

Location is perfect,,good service ,,

Perfect location. Garden area. Staff welcoming Bar area and most communal areas well kept.

Rooms not clean, dust everywhere. Old bits of opened sugar in tea/coffee area. Broken shower, doors did not lock. Rubbish from previous stay in the bin.

The view from the room and the size of the room

Breakfast was adequate but nothing more for the price. The main problem was the lack of staff, especially on reception: I phoned the hotel several times but on three occasions there was no reply, I was then promised a call back, which never arrived and was also then promised an email response to my question which, again, never arrived.